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I'm not saying mistakes DON'T happen, but this isn't the only tale of mites from BHB out there... and I did see this snake in person tonight, along with the OP and another breeder (I was there to get the breeder's thoughts on my own ball tonight and got more of a learning experience from the deal, very thankful for that.)
I do like that he stated the truth, but... well, I hope that this case is handled in a timely manner, compared to the last thread about them. For now, I'm simply on the fence about the company.
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