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Bumping this thread because of a recent situation I had to deal with.
I had gotten another V35 short rack at the National Reptile Breeders Expo in Daytona. When I got home, I learned that the rack wasn't heating, at all. At first I thought it was the surge protector, or maybe the thermostat. After about two weeks because of personal things that had sprung up, I finally e-mailed Chris about the situation.
Chris replied to me within 24 hours, we did a little trouble shooting, then I saw that one of the wires were not connected. I sent Chris pictures of the disconnected wires and asked what could be done to fix it. He replied within 24 hours, telling me that he would send a new heat tape on Tuesday. Which he did, even with Irma looming over us.
Chris is a very good guy, and will be the first person I turn to when I need another rack.
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