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I'm befuddled as to the confusion/argument on this thread.
If you went out to eat, got food poisoning, got refunded after threatening legal action, would you go back to that restaurant? Oh, you got your money back? So? Will you ever enjoy that food again? Would you be satisfied with that restaurant? Would you recommend your friends to go there to dine?
The drama aside, look at this from a purely business standpoint. If you break it down for any exchange of product for currency, I don't think anyone would be satisfied with their transaction.
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