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I've always said that the proof of a good breeder/business man is how he/she handles a problem. It's impossible to deal with so many animals and not eventually encounter a problem. I think what makes you or breaks you is how you handle your problems! Quick resonse to a customers needs and no quibbling over the details are, to me, the ear marks of a great business! This is an excellent thread, because not only does it show the quality of service offered by Jim, but gives the added reassurance that if something should go wrong you can count on him to make good.
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