Originally Posted by Cat_72

Well, regardless of how "reliable" their UPS driver is....if he spent enough time to leave a note on the door, there is no excuse for them not receiving the package, IMO. When I know I have an animal coming, I am there at the door BEFORE the driver even has a chance to get out of the truck.

And I think their calling and cussing at Erik speaks volumes....yes, I would be upset if i received a DOA animal, but it's not very professional (not to mention polite) to call and cuss him out. As has been stated on here many times before, people can have all of the happy customers in the world, but the way they handle things when something DOES go wrong says a great deal about a person.

And, Erik's TOS clearly asks for a picture of the DOA....which he has not received. It takes a very short time to grab some new batteries and snap pics of the dead animal, which they have chosen not to do.