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I've ordered many racks and cages from Jeff. His communication skills are garbage... he basically will not respond to an email, but he answers the phone pretty regularly during business hours... might have to call a couple times, but you'll reach him. Of course he'll act completely shocked that you were expecting any sort of confirmation or communication from him. Most of my orders show up between 5 and 9 weeks... I think his site claims 3 to 5 weeks... hahahaha lies. The product is very good quality and if there is any issue with it, he'll replace... he is very good at taking care of customers in that regard.
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