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It's not a matter of jumping, knowing the reason for the delay and lack of communication will help the next prospective customer.
There may be a perfectly adequate reason why he did not communicate in what looks like two months.
However, if there is no good explanation, prospective customers will want to decide how heavily to weight Jill's experience and may wonder whether they too will have to start a thread to get their purchase.
Hopefully, he will come here and clarify why this happened.
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