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Two heat packs would probably cause and animal to look like that. I think that explains what happened. Now, as for how this should all go, Kevin should pick between a replacement and a refund. I also would look into criminal extortion charges on Sean if I were you, Andrew. That type of behavior should not be tolerated in this industry. I would also consider putting some of those emails that they sent you on their info ads.
Kevin, I apologize for my suspicions. Like I said throughout, I could see where there could have been many possibilities with this situation, and there were enough red flags to warrant consideration of some unpleasant possibilities.
I would seriously reconsider having anything to do with individuals that exhibit tendencies towards this kind of behavior. I hope everything works out for you and am very sorry that such a beautiful animal had to perish in this situation.
Chris
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