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For me, the apology would have been just fine if he had not completely denied the statement was homophobic in the same sentence. When you do not accept responsibility for what was said and deny what you said was on the level of what it was on, any apology is as pointless as a pouty three year old whose mother forced them to say "Sorry". Again, this goes beyond just mouthing off. I would have almost understood that as I would have been frustrated with a negative review being posted for very dubious reasoning. He did not simply mouth off at the OP though. He used a bigoted slur. That's a whole new level that teaches you not only about his maturity level, but about how his entire psyche works. This is not much different to me than Tom Pecanic calling Mike from outback a "n&*#$%" the other day, and the only difference is only in what we knew about the person before the statement was made.
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