Quote:
Originally Posted by PoconoBlueTongues
Well sure its labled an "info thread", but in all reality, posts here are never just that. That will either positively paint a person or company or negatively, there really isn't actually any inbetween. If a person comes here and sees this it is doubtful they will say to themselves "Okay, I saw that thread but I will not take it nto account when forming my own opinion about said company because it was labled "info"".
It just seems pointless, unless the desired effect was to hurt the seller. I'm in no way saying Mike and/or outback are perfect, no one is, but this particular situation had as good an ending as could be expected. It was a mistake that was handled the way it should have been, no one was robbed or lied to. But this post, regardless of what label it was given, is obviously a negative one towards Mike and Outback, when there isn't really just cause to give a negative response.
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People are supposed to form opinions based on as much information as they can gather. If people want to skip or haphazardly skim, they are making themselves situationally illiterate. This medium for information exchange is written/typed, so choosing to be literate is kind of, you know, key to constructing an informed opinion. As for being either/or (strictly dichotomous) for info threads, that is untrue. Plenty of mid-spectrum mixed experiences with both good and bad aspects to experiences may be (and often are) included in an info-titled thread. It is up to us as readers to invest our time in gaining the knowledge to determine where we fall on such things.
The OP has made it clear for those not skimming that it is the normal procedure for the OP to aim to create a BOI thread or post (good/bad/info as applicable) for each transaction the OP has engaged in. Standard practice for the OP.
If you think this situation had a good ending and casts the selling party here in a positive light, then the thread is not negative to you regardless of your perception of the intention and speaks positively of the outcome.
The things I did like:
Admission of the mistake and rapid refunding. After the mistake, it really was all I would expect from a good businessman. I liked the future discount offer as well. That was a matter of good will. For clarity due to this having been disputed as being effectively meager, he said 10% off of any future order. Not only of a relatively inexpensive order. That can be very significant or very insignificant depending on what one's order total comes to and could easily range from a few dollars to hundreds of dollars.
The things I did not like:
The response (with photo of the pizza box) after the pizza offer was rejected and the matter was brought here in an info thread format (so part of post number five of this thread). There really was no need for that and could not have resulted in a positive impression for the person it was intended to affect. The offer itself was a little different (unusual), but I will give that offer itself the benefit of the doubt. I have done business with Mike before and I was perfectly happy with my experience. If the pizza photo nonsense was posted in response to my rejection of an offered pizza over an imperfect experience I could have had, I doubt I would perceive that as professional or decent. The deal for the OP turned a touch sour, so no need to add some sting to it as well.
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Side matter that has been brought up - I have had more than a few instances with various sellers where I had to ask for the tracking information in the late evening on the day of shipment and only received a response with that information on the morning slated for arrival. With the weather being what it was, it could have resulted in death for the animals if I had not elected to wait at that point. Updates in the system are not flawless and errors do get made. I have had things delivered to the incorrect house. I have had a hold-at-hub/facility selection ignored. This can and does happen (albeit rarely). I do generally select a hold-at-hub delivery these days for the safety that comes with it, as my "new" local delivery route is very rural and often delayed with many of those delays occurring in rather hot weather due to the climate in my region. If I did not receive adequate and timely communication after a shipment date had been scheduled, I absolutely would have waited if it was supposed to be delivered to my home. A person can drop off packages or have a pickup performed and then have an issue preventing communication. I was smashed into by another vehicle right after dropping off an outbound package in 2015 and, had the accident been worse, I might have been incapacitated without having yet forwarded the recipient the tracking link (which I tend to do right before or soon after I hand over the package). Since I know these things can happen, I will favor avoiding the potential risk to the animal's health and life and wait if I am expecting a delivery at home for which communication has been insufficient. Is that my choice? Yes. Would I have had to make that choice for a non-delivery if I had been properly informed? No. The wasted day or morning has a precipitating event here.
All of that said, Mike apologized multiple times after admitting the error, refunded promptly, and offered some compensatory bonuses that could be seen as above-and-beyond action by some people (and perhaps not by others).