Quote:
Originally Posted by Rhode Island Reptiles
NO. not at all, 1. IM not a scammer, if i fail to deliver on time, and a refund is requested then a refund is given immediately.
2. I did not lie, I actually was in route, Had an issue when my phone die which was also my GPS. ,
WE get busy, I tell the truth about what is happening at any given time. With any Custom build things happen which I do not have to explain, Manufacturing issues, Changes in Designs, Supply delays from 3rd party vendors, or even layaway clients. Thats why The OP had two brand new cages delivered to his home at 11pm at night just so his animals would have a proper home.. Thats 1000.00 worth of cages, Heatpanels and lights.
Ive apologized, Ive issued refunds, and gone above and beyond to try and right any wrongdoing i may have caused by being late on delivery.
As a business thats all i am able to do. I do apologize that i Couldn't deliver in a timely manner but these things happen and I clearly outline that very fact both in the original invoices and all over my website.
|
For what it is worth (which isn't much), I believe you. Further, I commend you for giving the customer "loaner-racks", as I think that is reflective of good business ethics.
With that said, take it from me (as a small business owner myself), it would behoove you to really re-evaluate your production times (and add a "buffer" of time to that estimate of ~20%!!!) so that things like this don't occurs in the future.
From reading the posts of dissatisfied customers, I don't really see that there is anything more that you can do at this time to rectify this situation. I think you have done your best to rectify what you could, but you are just going to have to chock some of this up as a learning experience and try to give better estimates in the future.
Best of Luck,
Beau