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Chelsey, the bulge appears to be a swollen/impacted scent gland (though should be confirmed by a vet), currently dealing with this in a boa constrictor surrendered to my rescue. In mild cases, a vet should be able to either palpitate the gland to express or make a small incision to drain.
Will also note that I highly doubt this "appeared" during shipping. They purposefully hid this and believe you deserve a refund.
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