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Was the buyer aware that the holding fee was non-refundable?
I have it in my TOS on my website that deposits are non-refundable, but I also clearly state it in any communications with a buyer.
If it's not somewhere in writing, you might be out of luck. But I do agree, that the whole point in a holding fee is to lock in a done deal. If it was refundable, there would be no point.
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