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Did the wound appear to be fresh when you received it? (kinda hard to tell from the pic).
Have you told him what you expect from him yet? (i.e. your animals back, vet expenses, or some other arrangement).
I'll agree that his shipping practices weren't very good and the snake never should have been shipped if it had an open wound.
So far, he atleast seems pleasant....maybe he'll be willing to try and fix this deal.
By the way, his statement about the Baytril injections is accurate (if that's what your vet prescribed).
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