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What she talked are so ridiculous, I doubt she didn't even have a reptile shipping experience. There are a lot of reptile shipping guides on the internet, and Russian tortoise can take lower 40, it would be okay if there is no heating packs in the box, and there is no reason to waste 3 more heating packs. If she is not kill this animal on purpose, I would say the seller is too stupid to do reptile things.
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