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It's really easy...
once you get a particular rep who is willing to follow through and help. When I first signed up over a year ago, I just had to keep name dropping "just ask James Brown in the legal dept." and act like I knew they did this all the time. That made them believe me enough to keep trying until they figured it out. In any of those big companies, one hand doesn't know what the other is doing.
I am sure the previous posts will get you through with no trouble. But if you still have trouble, let me know (email or call me). My rep is GREAT! He said that even though he can only take on S. Florida clients, he will be happy to put others in touch with the right rep if they call him. He even calls me out of the blue every 3 months or so, just to ask if I need anything! I had used DHL exclusively for about 9 years, never had a rep the whole time, and certainly never had anyone call me to see if I needed anything.
I think you will be happy once you go through the process. Good luck!
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