|
I don't consider this to be bad customer service, mainly because until money has been paid you are not a customer.
I personally do not advertise animals until they have hatched and are ready to be sold. What it appears to me that happened is that he advertised a price that he predicted the market would dictate, but he was wrong and chose to change his prices according to the actual market value. Granted he should have updated his price list accordingly but since you had not committed to the deal by actually making the deposit, he was still within his rights to change the price.
Aside from that though, I can't see putting down any deposit unless the snakes are available. The fact he will accept a deposit on snakes that may be spoken for bothers me more than the changing the price, and I can't understand why you as a buyer would be willing to send money for a deposit on snakes that might already be sold to someone else.
|