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I've always had the best luck removing stuck shed by soaking them in the warm water, and then letting them slide through my towel-covered hands. The soak loosens the shed, and the roughness of the terry cloth seems to be just enough to slough off the shed that doesn't want to come off. If they have a lot of it, you may need to do it a couple of times, but it's usually quite successful the first time. Watch to see that the eyecaps come off as well.
Kristin, wet substrate of any kind can and will cause blisters over time, as Harald said. But if you have a problem keeping your humidity up, lightly misting the substrate a couple of times a week will help to keep the humidity up where it needs to be. You don't want it soaking wet, no.
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