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In my experience, anyone who says words like 'open and shut' and 'period' has little value (other than to illustrate the concept of freedom of speech) when they have not explored both sides more fully. If I had an attorney who did that without knowing what facts the other side had, I would fire him.
We have heard some good things about the seller, this should put anyone on notice that we have not heard the entire story.
I have emailed the seller, and will try to explore the whole picture.
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