|
I empathize with your situation, and i understand it as i experienced a similar experience. In my situation, the lizard in question was blind when received.
Never had made the trip back to NY when purchased by Apple. I spoke to the credit card company in length. The card company will NOT accept videos nor a doctors diagnosis. They just wanted to know who had the animal. Apple's position was even if returned, if it arrived dead, it would be at your loss, and that would include the overnight. We made the hard choice of keeping this $ 500. baby until it succumbed.
We can only advise others to be cautious about the return policies, regardless of how they may appear as "reliable " to deal with. My situation is very well documented, I think even on Fauna. Its been several years now. Any new claims against Big Apple are always the same. Good luck .
|