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I agree with the majority here.
James was well aware that Ezra was travelling here from abroad to receive the geckos. James was well aware of the time element involved and agreed to ship to the FedEx Center in Newark on Thursday for a Friday pickup, knowing full well when Ezra would arrive.
As a vendor, it is James' responsibility to have shipping materials on hand in order to satisfy customer orders, especially if he is actively advertising and especially when he had an entire month to do so in this particular case. He failed. Miserably.
Also note that in a subsequent email, after he failed to ship when promised, James asks "please avoid Friday delivery when possible". Perhaps that should have been broached by James during the month this transaction transpired and before he agreed to ship on Thursday for a Friday delivery to the FedEx center.
Of course, there is also the possibility the heat pack excuse is entirely bogus and James is just a (censored) and taking advantage.
Ezra is due a complete refund, and James may want to reconsider his "customer service".
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