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The lamp is probably messing her up. On for 5, off for 25? Makes no sense.
Change substrate to sand. Play sand from Walmart is ok. Get rid of the heating pad. They don't work very well.
Have the lamp on one side of the tank with a UV bulb on for 10-12 hours a day. Leave the other side with no lamp and hiding places. This way, snake can choose between cool and warm side.
For feeding - thaw out mouse as regular. Then, soak in warm (not hot) chicken broth for 10-15 minutes. Then, put mouse in deli cup (or something small like a Tupperware container with holes for breathing) and put snake in as well. This way, snake can't move very much, and if it does, it encounters food. I've used the chicken broth method on hognoses and corn snakes.
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