Rodent Pro Service?
Can someone tell me if this is typical Rodent Pro service?
I placed an order through Rodent Pro's web ordering system on Sept 16th.
After placing my order, I realized my account with them still had my old email address attached to it, so I logged onto their system, and changed the email address to my current one.
The following day (17th) I recieved an order confirmation.
On the 18th, I noticed they updated my order status to say it would ship on the 23rd, and would send me a message when it went out.
On the 23rd, I heard nothing from Rodent Pro. No time frame, no idea when the order would arrive. I emailed Rodent Pro to find out if the order had shipped.
On the 24th, my wife called Rodent Pro, I called Rodent Pro, and I emailed Rodent Pro. No return call, no return email.
Today, I find an email in my OLD mailbox (a hotmail account I no longer use). The message was sent out last night... Telling me the order would arrive TODAY at 12:51. Two hours from now.
I don't know if any of you have a day job... But if you do, you'll understand the problem with getting LATE notification for an order of frozen meat, especially when you live a substantial sized city, and the order is being shipped via Greyhound Express.
I'm still sitting here trying to figure out how I am going to get away from work for 2 hours or more to pick up my rodents... If I had know the order would be here today, I could have taken care of it in advance. But I had no notice.
So... Is this common practice, or do you think something just fell through the cracks?
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