Originally Posted by Robert Potts

Mr Castillo I applaud and commend your business I.Q. The high road is always the preferred route to take(although in some cases not the easiest) and in the long run will get you there faster in greater comfort.

Like some, I thought this thread was going to be a tuff one(considering the number of post in 2 days), but so glad that those involved were all above board. This thread should be a shinning example of how a resolution can be had by the people whom it concerns. Also a prime example of how important a consumer tool the BOI has been and always will be.

Chad, the reason he refunded the shipping is why Mr Castillo will have a long and lasting career in the reptile world. He's to smart a business man to nit pick concerning less than $100 and also understands that some actions reverberate much longer than other actions. Like you implied, he didn't have to refund but he did none the less because it was the right thing to do for this situation. As far as advertising goes, the shipping refund he gave ads 1000 times it's dollar value to his reputation.

In closing, glad to see both parties are satisfied with the outcome. Andrew