Quote:
Originally Posted by Robert Walker
Prior to purchasing the cages, did you read this on their website?:
"As with any custom build there are factors to consider with Due dates and delivery times. from time to time we may encounter an issues that prevents us from Hitting a deadline. In the event of a missed date, I will do everything in my power to keep you updated and work with you to get the project competed.
(caps, directly off website)
YOUR CUSTOM BUILD IS SUBJECT TO SCHEDULING CHANGES DUE TO MANUFACTURING NEEDS. WE WILL DO OUR BEST TO HIT A DEADLINE, SOMETIMES THIS CANNOT HAPPEN, WE WILL GO ABOVE AND BEYOND TO ACCOMODATE YOUR BUILID TO THE BEST OF OUR ABILITY."
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This is where I think it would be helpful to see a timeline and communication records. While it makes sense that not every deadline can be met with custom orders, a customer should not be forced to wait an unreasonable amount of time. Can't say this is happening here or not without more proof.