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What info did you need besides the date and the animal/animals in question.
I used the size box that was appropriate for the animals being shipped to get them to their destination alive and not frozen to death. The question here was not about my shipping, which is what your making it out to be, it is about the refund/replacement of an animal/animals.
Now, if you like to order off of my retail website and pay a higher price for the animals and receive shipping for $38.50 in a box that fits the animals and will get them to you alive, then please do. You will then see how I do business.
The 360 has already been addressed, and whatever! I prefer markers...they last longer!
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