I have a friend who has purchased some CB Ball Pythons, from Kicks, on a few occasions. Those animals arrived beautiful and have been healthy (have to admit that it surprised me).
Maybe the Kicks CB Ball Pythons are a better bet, than their other animals, or perhaps my friend has just experienced some great luck.
That aside, Kicks does have a poor reputation. Most notably, regardless of anything else, is when it comes to their WC animals.
Kicks immediately, or virtually immediately, flip their WC animals. They certainly do not keep these animals long enough to ensure they are healthy &/or to correct any health issues.
I would *Never* purchase a WC animal, from Kicks, and, actually, I simply avoid them regardless of whether, or not, an animal is CB or WC (personal choice).
I have purchased WC, and LTC, animals, here or there, over the years (none from Kicks).
Any time I do so, or have done so, these animals are always quarantined (even new CB animals should be), for a time, and, no matter what a seller tells me (even those with a good rep), I treat them as though they are fresh captures (with the necessary care) ... including treatment for parasites, etc., etc. Also, a close eye is kept on them.
To date, I have never lost a WC animal.<knock on wood>
I do not approve of Kicks practices with WC animals, do not care for how they have handled some negative situations with customers, and it is ~wrong~ for them to sell any ill animals.
As an aside, I would also fault Kick's for not disclosing if an animal is WC ... even though some species are known, in the marketplace, to be entirely, or almost entirely, made up of WC individuals.
However, you (OP) also did this poor Uro gal a huge disservice.
She was not monitored very well, was not quarantined, and was, basically, neglected (esp. her health/condition, to the point that it was too late to save her) ... even if living conditions (temps, etc.) were appropriate, or spot on, for the species.
In this case, with the time that has gone by (and where you lacked), I do not feel the Kicks owe you anything. Although it would be nice to offer you something. Which, from what you wrote, I guess they did offer something ... even if not as much as may have been hoped for.
Hopefully, you will have learned from your mistakes.
Also, that, whenever possible, check on the reputation, of a seller, prior to purchase ... especially where time is not of the essence due to an animal being rather common in the hobby/marketplace.
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