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im on the fence on this one. there was no tos but Ive always assumed a deposit is a non refundable transaction. now IF his family really was sick and he just couldn't do it then i would lean more to giving his money back. but if hes just blowing smoke then i would say keep the deposit. if his family really was sick then it comes down to your own customer satisfaction. if hes yanking your chain and just cant come up with the cash then hes not owed anything.
id ask for proof that his family was sick. if he can provide that then id refund his money. if not then he is yanking your chain and i would not pay him anything.
adam jeffery
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