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There's no proof they were the same geckos. No photos. I think Hay's is within his rights to say "no" on this one.
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Terese,
You may be right. There are some inconsistencies in the story. But I don't think Jason should "say no" and walk away before contacting the vet. He asked for a vet report and it was provided. He was further given the vet's phone number to call and ask all the questions he might have. He never contacted him. If after talking to the vet he is still not convinced he can then act accordingly. But not willing to call a "hopefully impartial" professional who can shed some light into this issue strucks me as odd. Don't you think?
Regards.