You sure can write huge long stories and do tons of research defending your reputation can't you? If you put half the amount of effort into your normal communication or business as you do defending your reputation on here. We'll then, you'd be top-of-the-line.
But God forbid someone wants to cancel their order because they found all the bad reviews about you online (and because the snake was farm bred and probably loaded with parasites and God knows what!) Who the hell won't cancel an order that hasn't been shipped? I shouldn't have needed to make up some extravagant story on why I couldn't keep the snake. Your policy is as poor as your communication and your reviews.
If someone does not want their animal. You should not argue or ask why... if it has not been shipped. I've never seen such stupidity from any business. I also called and talked in person to "someone." They answered the phone and all they said was "snakes" in an irritated tone of voice. I said: "I need to cancel an order please," and whomever I talked to said "I'm sorry it'll have to be tomorrow."
It takes two minutes to cancel an order. This is when I knew for-sure the reviews out there had to be right. Whoever I talked to (probably you Mike,) was rude as hell (another common complaint!) When I called back multiple times the next day, no one answered. Big surprise!
Here are links to all the lovely reviews you have out there:
https://ball-pythons.net/forums/show...et-Experiences
^---- I love how someone said you even bring sick stuff to shows!
http://www.sitejabber.com/reviews/ww...satsunset.com/
^---- 7/7 reviews are 1 star here. The "good" reviews sure do speak for themselves! There Are None!
http://www.faunaclassifieds.com/foru...d.php?t=169711
^--- This is the third result in Google search for "snakes at sunset review." Another bad review, and on here nonetheless!
http://m.citysearch.com/review/2542949
^--- Finally way down the list on some outdated site, I finally find some good reviews. You actually are outweighed by good reviews on this site! Congratulations! I bet that is a first for you! However the bad ones are bad enough I still wouldn't touch your animals with a hazmat suit on!
http://fucknobadbreeders.tumblr.com/...gest-thing-ive
^-- Even further down the list now. It's getting hard to find any info on you now. Good or bad. This guy says he too has heard a lot of mixed stuff about your business. Dead animals within days, some say the opposite.
There really aren't that many reviews of you here or elsewhere. And your track record is Poor. If you were doing so much business online there would be much more reviews.
You also did not have any information on your website about if the boa was CBB, CB, wild caught, or farmed. In fact you don't for most of your animals. What great business practice there as well!