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During the Black Friday sale at BHB I picked up 17 animals. There was one order error (a female sent when I ordered a male). I reported the error and they said no problem to keep her (inexpensive BMK) and they would send me a male at no charge.
Mistakes happen. The kink was a sloppy mistake. The mites are easy to miss. With 35,000 snakes per year going out there would be lots of complaints if their service was consistenly substandard. If there was a plague of mites I bet at least some of mine would have mites as well.
Give them another shot and the odds are that you will have a good experience. If not, then they will make it right.
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