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Kevin,
If these animals did in fact arrive in this shape and you were not happy with it WHY did you not inform them of it within the 24 hour period? Why did you wait 3 or more days to bring it to their attention? Any business has its terms of service in place for a reason. If they have a 24 hour notification and you wait 3 days you have violated it and therefore they are not responsible for it. Could it possibly be that something else happened after they arrived to your place?
Also in case you are unaware and so that others know if a person performs surgery such as the De-Venomization procedure (or any other one) they are required by federal law to be a veterinarian. Otherwise they are practicing Veterinarian medicine without a license which is a serious crime.
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