Originally Posted by CricketChitin

If it's standard Priority mail shipping, then we'll refund any DOA's. But if it's expedited shipping, there's usually some specific terms. But when it comes to expedited shipments, I'm usually discussing the shipment over the phone with the customer. And at that point, all conditions are known upfront. But expedited shipment doesn't usually have a risk because the live produce gets there faster. And incase it doesn't the post office will atleast offer a refund for the shipment (and sometimes a credit for the deceased product).