Originally Posted by Mike Schultz

I'm not going to get into who was right or wrong here.

But you were offered credit for the sick animal, and you refused that. Usually when I'm going to buy something, I ask beforehand what kind of guarantees the seller offers and what they can do for me if it does turn out that something is wrong on their end. It seems you waited to find out until you had a problem, and then you didn't like what you heard.

Sometimes the guarantee is awesome (full refunds, apologies, etc) and sometimes it's simply "you look at it, see for yourself it's in a condition good enough to want to buy it, and it's yours." I always find out BEFORE I make a purchase though, so that I'm not surprised when I find out the company's terms and conditions once I already have a problem that needs to be resolved. I've bought animals from both small time breeders and big wholesalers, and both have their own pros and cons, and I accept that when I buy an animal from a wholesaler there is slightly more risk than buying from a breeder who has bred and raised every one of his animals.

I'm sorry your snake was sick but you really should have asked about the terms before you bought the animal so that there would be no problem now.