Quote:
Originally Posted by deborahbroadus
Good Will is not to be sneezed at; the person we ticked off could be someone that could put some business our way.
|
To add my 2 cents, the thing that business professionals need to remember is that people don't talk enough about good service/products, etc, but when something goes wrong, boy do they tell EVERYONE! A simple "I'm sorry" sometimes does such a world of good, and people can view you completely differently by those 2 little words.
On the other side of the coin, a bad customer is talked about fairly often as well, and if you do not want to be "black balled" in this community, you need to know when to swallow your pride and just admit you did/said something wrong as well.
Sometimes, stuff just happens, there is bad communications or misunderstandings, no matter what aspect of life you talk about. It is how you handle those slip-ups that make or break your business (how many times have we heard THAT on the BOI?). I just wish some people, professional or customer, would remember that...
In this industry, as well as most others, customer service is what drives most people, not price. I know I am always willing to pay a little more for just about anything (not gas LOL) just because I know that I will get better service. I am dealing with that right now with my printing needs to advertise the show - sure I can go to a mom and pop type of store and pay less, but what happens if I have a problem? What happens if they shut down? Maybe I am better off going to the "big guys" like Staples or something similar even though its a bit more money? Maybe not. But it is something that drives me as a customer, and that I try to keep in mind as a business professional as well.
Kelly Kordek