Hey everyone, just got a call from a collection agency, and it looks like DHL is going to be taking me to court. They were the first company I ever shipped reptiles with, and the worst. Their customer service really has no clue as to what they are doing. I have a bill that run $230.00 that occured from over 1 year ago, and all the waybills were charged as "bill to sender" but when I contacted them, they said that usually the rep doesn't see that when they enter the info to the computer. Whats even worse is the buyers paid their bill, and now they expect me to pay it also! I called DHL and they said they have some new policy as to where they do not handle any complains about these kind of things, and I would have to contact the collection agency. So I did, and they refuse to pick up the phone, and will not return any phone calls. What's even worse is a DHL rep told me I was right, but unfortunately we couldn't do anything about it. I have know received a letter to go to court about the bill. I know I am not the only one who has had these problems with DHL. Maybe if we all wrote letters to the BBB they could straighten the business out. I now ship daily through Fedex Express and could happily say I have picked a great company! Fedex is great, I'm just waiting for DHL to be shut down or go out of business- which doesn't look like it will be happening anytime soon.
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