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Shipping to be held for pickup?

F

FireStorm

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If I understand it correctly, if I ship via fedex/SYR, I either need to ship to a business address or have a package held to be picked up at the Fedex location. I know people do ship to residential addresses, but I'm guessing they are just ignoring this rule. Is this accurate? I emailed SYR for clarification, but the answer I got wasn't 100% clear.

I would prefer to follow the rules, but I'm wondering how I ship something to be held and how I make sure I know what location the reciever can pick it up at. Most of my purchases have been local, and I also have a business address I can recieve packages at so this hasn't come up before. Sorry if this is a silly question...
 
If you are Fedex certified and ship using your own account shipping should be done business to business (this is according to your fedex waiver)

However if you use SYR you do not have to ship to a business you can ship residential to residential.
 
I have never used SYR, so I cannot comment on their policy....except to say that I thought residential shipping was allowed through them. If you post your question, and their response, perhaps we can offer some insight. (At the very least, I can run it by Robyn the next time I communicate with him.)

How to have a package held - if you are preparing the shipment online.
Starting from the main page, select Ship, then Find Location. Then look for the nearest FedEx staffed facility (that part is my preference - I avoid shipping to alternative ship centers or FedEx Office locations). Verify the location with your customer.
When you are setting up the shipment, on the right side of the page you will see the heading Special Services - click. A menu section will open, showing a few options - select Hold at Location. Another selection box will open, with a listing of the available locations (*Note - there is no distinction there about the type of facility - that's why you do that search first :)) Select the agreed upon location.

I've never set up a shipment AT FedEx, using the paper form; but it's basically the same - minus the menu selections opening when you check boxes, lol.
 
I always request a hold for pickup when receiving animals. IME it's always worked much more smoothly that way; I know my animals are sitting safe in a climate-controlled facility, they've been there by 10:30am without fail, and I can plan the rest of my day accordingly instead of waiting at home on a delivery truck and all the potential associated delays.

I have the address of my local FedEx and send it to the seller so everyone's on the same page.
 
lauraleellbp said:
I always request a hold for pickup when receiving animals. IME it's always worked much more smoothly that way; I know my animals are sitting safe in a climate-controlled facility, they've been there by 10:30am without fail, and I can plan the rest of my day accordingly instead of waiting at home on a delivery truck and all the potential associated delays.

I have the address of my local FedEx and send it to the seller so everyone's on the same page.
Click to expand...

I do the same....fwiw, barring delays, the packages are generally available for pickup when the facility opens for business in the morning (this statement is for FedEx staffed facilities - I cannot comment about other options....and it may not apply to locations that open very early). Mine opens at 0830, and I'm usually pulling in as the trucks are leaving to start their deliveries.
 
My question:

"I have an account with you guys, and am getting ready to ship for the first time when I get some cooler weather (I'm in FL). I just had a question that I couldn't find the answer to on your site. If it's there and I missed it, sorry to bother you. I'm wondering if I need to ship my package to be held for pickup @ a Fedex location or if I can ship to a residential address. I've gotten mixed answers from other breeders on this so I wanted to double check. I'm shipping hatchling Ball Pythons, and I just want to make sure I do everything correctly.
Thanks,
Shelly"

Their answer:

"Shelly,
You can absolutely mark your package as "Hold for Pickup!" We recommend this quite often as it ensures your package won't be cruising around in a hot FedEx truck all day long, and that it is kept safe and secure until your customer is able to pick it up.
-Kevin
ShipYourReptiles.com
[email protected]"

I knew I could ship "hold for pickup", I just wasn't sure if I had to...I couldn't find it stated on the website for sure (its very possible that I missed it)...

Thanks for the help guys...I just want all of my shipments to go as smoothly as possible:)
 
Sounds like your question was glossed over by Kevin and he didn't read your email carefully. Like Harald, I heard SYR had permission to ship to residences. That said, I would never ship to residences, even if I could. I always have it held for pickup. The animal's well being supersedes the customer's convenience. If the customer feels otherwise, they can buy from someone else.
 
I ahve shipped to a house ( from my house ) before, but I do prefer to have people sign for it to prevent it from roasting i the box/freeze. I had non reptile packages left on the door onl to find they were stolen by the neighborhood kids. ( happen 3 times ) now I got to sign for everything. the one package my niece finds the box and a magnet from them ( beanfarm) and knew who the box was for ( never found the flexwatt I had ordered)
 
Oh I think I misunderstood that part of your question, too.

Yes, SYR can also ship directly to residences. But the delivery time is not always guaranteed, depending on the delivery address, which is another reason I prefer hold for pickup when possible.
 
Sounds like having the package held is the way to go, then. I hate "signature required" stuff...our fedex driver is terrible. If it's got "signature required" he doesn't even knock, just leaves the attempted delivery note on the porch gate (doesn't even go up the steps to the door). Luckily that's been packages that weren't live (still a pain since then we don't get the package right away), but I wouldn't want to try it with a live animal...
 
lauraleellbp said:
I always request a hold for pickup when receiving animals. IME it's always worked much more smoothly that way; I know my animals are sitting safe in a climate-controlled facility, they've been there by 10:30am without fail, and I can plan the rest of my day accordingly instead of waiting at home on a delivery truck and all the potential associated delays.

I have the address of my local FedEx and send it to the seller so everyone's on the same page.
Click to expand...

I agree 100%. :iagree:

I've never had an animal delivered to my home. Too many horror stories of missed deliveries, delayed deliveries, incorrect addresses, animals cooking/freezing in the truck, and a myriad of other variables that can go wrong. My local World Center hub opens at 8:30AM and they usually let people in at 8:15AM. I've never had a bad shipment because of my policy on this.

Regards,

B
 
I just wanted to add a little side note from a buyer>me. I don't ship reptiles as yet. I don't breed any of mine, but I have bought the majority of mine online, a great many from Fauna Classifieds. The first time I had a shipment sent to me it was a couple of tortoises & that's when I found out my FedEx driver doesn't get to my home til after 4:30 p.m with live shipments. I was beside myself with worry that my tortoises were cooking in the truck as this was in June in Texas. I called the 800 # for fedEx and they called me back after talking to the driver. I was politely told that he would be by my house between 4:30-5:30 p.m. & that is standard since I live off the main route & in the country. Luckily, the tortoises were in good shape, me not so much.

Since that day, I have insisted that all my shipments be held at the closest FedEx hub (where the planes fly in with cargo & packages) & I always give the shipper the address to the hub so that they have all they need before the shipping date. The closest one to me is in Abilene, Tx. & that is a 60 mile one way trip for me, but I gladly drive it for piece of mind that my babies are safe & secure til in my possession. The lady there doesn't even need to see my DL anymore, she just asks, "What is it this time?"

I have had a couple of shipments that the shipper forgot to put a hold on the package for pick up & that is no biggie. Once I get the tracking number & bring up the page for it, it has a place to ask for the package to be held by the receiver.

Just a little FYI from someone on the other end of the shipping process. When it comes to the well being of my reptiles, I don't like to take chances!
 
Last shipment I received was for arrival at 1030 at my home. At 1028, it arrived at the Fedex location. I called to see when it would arrive and they said it would go out with the afternoon shipment. I told them to hold the package and went to pick him up otherwise he would have arrived who knows when. This is the first one that didn't arrive on time. A little frustrating that with the high cost of shipping fedex wasn't on time.
 
I'm sorry to revive an old thread with what is probably a silly question, but how do you have a package held at a hub for pickup? I have shipped to residences plenty of times but I'm about to ship somewhere hot and will need to have the package held at the hub. I'll be going through shipyourreptiles. Do I use the hub's address as the "ship to address"? Is there a special option to select? Do I write "Hold" directly on the box? Thanks in advance for any help/advice.
 
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