SPJ
Well-known member
I want to let everyone know just how honest Steve at Professional Herpetoculture is.
I have dealt with him once before and the transaction went incredibly smooth and the animal he sent was exactly what I expected (actually a bit nicer LOL
) so when he had a classic jungle female up on ReptileAuction, I immediately bid on it. I won the auction and sent him funds right away. Shipment was scheduled for later the following week.
A few days later I received this email from him.
I replied back that I would like the refund and thank you for letting me know about this. I did not want to take a chance with a different one "just in case". It probably was a fluke but I am just VERY cautious (sometimes too much but that's just me) regarding what animals come here.
The paypal refund was processed right after I sent my response back.
The first animal I got from him was immaculate. It appears to me he cares more about the customer and animals than making the quick sale. With all the bad guys popping up lately, I felt it was time to post about how this deal was handled.
No BS about spending the money and no shipping of a snake that might have a health issue. Honesty, even if you lose the sale, is always best.
I have dealt with him once before and the transaction went incredibly smooth and the animal he sent was exactly what I expected (actually a bit nicer LOL
A few days later I received this email from him.
steve:
your ball python regurgitated a meal last evening. i'm not sure if it was a one time thing (b/c she's eaten 7 times since hatching) or if its an indicator of a bigger issue. nonetheless, i don't want to send you something that isn't in perfect condition.
several options for you:
1. refund
2. here is the link to another jungle female from the same clutch that i could send you instead http://www.reptileauctions.com/auctiondetails.php?id=15513
3. i can hold the ball that you won and try and feed her again in a week or so and see how things go.
just let me know how you would like to proceed. sorry about this.
I replied back that I would like the refund and thank you for letting me know about this. I did not want to take a chance with a different one "just in case". It probably was a fluke but I am just VERY cautious (sometimes too much but that's just me) regarding what animals come here.
The paypal refund was processed right after I sent my response back.
The first animal I got from him was immaculate. It appears to me he cares more about the customer and animals than making the quick sale. With all the bad guys popping up lately, I felt it was time to post about how this deal was handled.
No BS about spending the money and no shipping of a snake that might have a health issue. Honesty, even if you lose the sale, is always best.