LLL Reptile. Not so great.

awesome customer service !!!
visited your website because of this post and even if i'm from Canada,
I hope to do business with you, great prices and lost different products to chose from.

steph

I love LLL Reptile. I have ordered from them online and have had things shipped to me and I have gone to their store in Oceanside Cali and Menifee Cali. I have never had a problem with them over the past few years.

Originally Posted by LLLReptile

No - he is right. It should not have happened. First - his order and another order for the same hides got switched by the packing dept. manager. So 10 went to the wrong customer, and he got shorted. Then - owing 7 remaining - absolutely no idea why only 1 was replaced. Misread it? Don't know. No excuse - a flat out double mistake on a simple supply order. We have several safety nets in place, and this got through, twice. FAIL on our part, and sorry for the hassle it might have caused you. It really is extremely rare - so hope we see your business in the future. If not - I totally understand. Take care

Scott
LLLReptile & Supply

It's awesome to see someone on here and take full responsibility and not try to blame things on others. Thank you for taking the time to respond to this.

Threads like this are not pointless when done properly (not becoming belligerent). It gets the problem out there so that responsible companies (in this case LLL Reptile) are able to go through their "safety nets" and ensure that the problem doesn't happen again.

I'm glad to see this worked out well. I have also purchased from LLL Reptile with good results and after reading this I'm certain they will receive more business from me.

Guess I'll see how my first purchase goes, which was placed on 3/28. They may not send out emails saying shipped,
because I haven't received one yet.

Originally Posted by Guy Castro

Guess I'll see how my first purchase goes, which was placed on 3/28. They may not send out emails saying shipped,
because I haven't received one yet.

I always get an e-mail with a day or two with all my shipping and tracking info.

I too have had orders from them and once when a piece of equipment did not operate correctly ... shipped another immediately with no questions and no hassle. I would not hesitate to get supplies from them ever.

Originally Posted by Kristi23

I always get an e-mail with a day or two with all my shipping and tracking info.

Great,thanks Kristi!

I've ordered from LLL throughout the years and have not had issues.

As mentioned by Scott before, it was a rare mishap but they took responsibility and solved the issue by sending you the remaining items. I'll continue buying from them.

For many years I have been purchasing my Hova Bator Incubators from LLL Reptile. They have the best price anywhere! Even a good company on rare occasion can have a mistake happen. They have fixed the error and apologized. I have been doing business with LLL Reptile for many years both on the buying and selling side. They are a great company to do business with.