LLL Reptile. Not so great.

Originally Posted by jtrux

Threads like this are not pointless when done properly (not becoming belligerent). It gets the problem out there so that responsible companies (in this case LLL Reptile) are able to go through their "safety nets" and ensure that the problem doesn't happen again.

I'm glad to see this worked out well. I have also purchased from LLL Reptile with good results and after reading this I'm certain they will receive more business from me.

I agree Mr. Ashford reported a problem that was resolved. The take away for me was 1. A problem with a small "p" and 2. LLL mved fast, even if twice, to fix it. Yes, a problem, Mr. Ashford, and fair to report, but equally nice to know infrequent and addressed without complaint.

Originally Posted by Walter1

I agree Mr. Ashford reported a problem that was resolved. The take away for me was 1. A problem with a small "p" and 2. LLL mved fast, even if twice, to fix it. Yes, a problem, Mr. Ashford, and fair to report, but equally nice to know infrequent and addressed without complaint.

Forgot the "." after I agree

Shoot.

Originally Posted by Guy Castro

Guess I'll see how my first purchase goes, which was placed on 3/28. They may not send out emails saying shipped,
because I haven't received one yet.

Just for comparisons sake,I ordered a snake hook from them the same day I ordered a pair of snake gloves from a company in florida. The gloves arrived Thurs and I received tracking info on the 31st.

With the volume of orders they deal this is bound to happen. What's cool about LLL is that they always correct them. You just don't see a bunch of BOI threads of them not following through. keep up the good work Scott!!

I don't agree with LLL reptiles dart frog sales program but now that I did see this I would never hesitate to buy from them. As a matter of fact I'm gonna buy stuff now!!

Kudos to LLL Reptile! It's refreshing to see a representative of a reptile/supplies business take responsibility--and that in a classy demeanor. That is, he responded without throwing in a handful of F-bombs and two fist-fulls of name-calling and self justifications.

I'm so disappointed with the unprofessionalism of many in our industry.

I have dealt quite a bit with lllreptile, my orders were always accurate and on time. I am about to purchase a Mist King from them, and them replying to this post, gives me a warm fuzzy I am dealing with a straight up company. The OP just got that one in a million "oops".

Originally Posted by Guy Castro

Guess I'll see how my first purchase goes, which was placed on 3/28. They may not send out emails saying shipped,
because I haven't received one yet.

Originally Posted by Guy Castro

Just for comparisons sake,I ordered a snake hook from them the same day I ordered a pair of snake gloves from a company in florida. The gloves arrived Thurs and I received tracking info on the 31st.

I just received my tracking#, saying it was shipped 4/10 and will arrive 4/16.

Not a big fan of companies that take approx. 2wks to ship an order. I've gotten orders from China in 2wks! Lol

I ordered a glass door for a vision cage from them, 2 or 3 weeks later nothing, I called them and they said oh yea well this item needed additional shipping to be paid because of its size. I asked to make sure we are talking about a 12" x 6" piece of glass right? She said yes any thing over 10" is moved to our over sized shipping price. I had already paid $7.99 for ground shipping, they wanted another $7.99 shipping. I asked why did you not call me and let me know you needed me to pay more, and her response was well some people buy stuff and they dont want it for a few months so we thought we would just wait till you where ready for it. WTF!!!! They ended up sending it and not charging me for the other $7.99 shipping and I got it in about 10 days from that conversation. What crap CS!

every time I ordered something that was "over-sized" and required additional shipping costs, LLL has called or emailed me within a day of placing the order to confirm that I am willing to pay the extra shipping.
Most of what I order from them has been "over-sized."