It's not the seller's responsibility to ask more than once for information. At some point, it's your responsibility as a buyer to follow through.
I don't really think you understand why you are getting the responses you're getting. You were disappointed and I understand that, I've been there, but the bottom line is that until money changes hands, the seller is under no obligations to you. Her only obligations are to uphold her TOS and make the best decisions she can for herself and her animals, which she did. Instead of understanding and respecting that, you have made a poor review. What that has done has shown others that you are not mature enough to handle your end of a transaction. You've done your own reputation harm at this point by criticizing someone for a standard business practice simply because you feel entitled and let down. It happens to all of us at some point or another, we all miss out on something, but how you handle that disappointment tells people far more about you than how you handle a perfect transaction does.
I hope that you learn from this moving forward and that you familiarize yourself with your own responsibilities as a buyer.
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