here is a text transcript of the emails. The images will verify validity, but this text will make for easier reading:
hris Guarino <cguarino30@gmail.com>
9/21/12
to bullyeast
I'm interested in possibly purchasing some new caging from you. I am
located outside of Philadelphia. Do you do any of the PA shows
(reading, oaks, hamburg)? Also, do you have discounts for larger
orders, and if so, how many cages would qualify for that larger order?
Thank you for your time.
Bully East <bullyeast@yahoo.com>
9/21/12
to me
Hi Chris
Yes I give bulk order discounts. The amount really depends on how Many enclosures and which ones you actually want. If you can tell me the size you want as well as color and how many then I can break it Down for you. We do custom sizes as well.
Thank you
Bully East <bullyeast@yahoo.com>
9/21/12
to me
At the moment I don't do any PA shows but I know that Philly is only 2 hours from me. I went to Drexal university
Chris Guarino <cguarino30@gmail.com>
9/21/12
to Bully
Ok great. I'm sure we can work something out. I'd be looking for
33x16s. Color doesn't matter to me, but black if all things are equal.
I'd like to buy at least 6 of them, but if the price is right could
buy as many as 12. Let me know. Thanks.
Bully East <bullyeast@yahoo.com>
9/21/12
to me
Ok so I'm thinking you have a few reptiles. The 33's are $130 normal
6 at $122
12 at $112
Do you have dragons?
Just an idea if you want to keep several females together the 3x2x18 works best.
I don't have any 33's in stock right now but I can make sure they are on the next shipment. In order to do that I would need a deposit and the final payment when the enclosures are ready for pick up or delivery. Let me know. Here is a list of what I carry.
All our feeders are 100% organic and in addition given calcium and multivitamins supplements so that they are the ultimate feeder for your pet!
Dubia:
Adult female $1.00
Adult males $.75
Smalls
100 for $10
200 for $19
300 for $28
400 for $37
500 for $46
600 for $55
700 for $64
1000 for $73
Mediums:
100 for $25
200 for $48
300 for $71
400 for $94
500 for $117
600 for $140
700 for $163
800 for $186
900 for $209
1000 for $232
Large:
100 for $30
200 for $58
300 for $86
400 for $114
500 for $142
600 for $170
700 for $198
800 for $226
900 for $254
1000 for $282
Egg flats:
$.75 each
or
20 for $10
Hornworms:
12-15 smalls that grow to large for $10
Or
20-25 smalls that grow to medium for $10
Superworms:
Small
50 for $5
100 for $8
250 for $16
500 for $21
Medium
50 for $6
100 for $9
250 for $17
500 for $22
Large
50 for $7
100 for $10
250 for $18
500 for $23
Phoenix worms:
100 for $9
500 for $35
1000 for $65
Repti sun 10.0
18" $25
24" $25
Repti sun reflector
$20
CONDOZ locks and pulls
Locks: $10
Finger pulls: $4
Critter condoz
*30"L x 12"W x 12"H black or white exterior, UVA/UVB fluorescent fixture, ceramic light/heat fixture, vents, sliding glass doors. $102
*33"L x 16"W x 16"H black or white exterior, UVA/UVB fluorescent fixture, ceramic light/heat fixture, vents, sliding glass doors. $130 each
*3'L x 2'W x 18"H black or white exterior, UVA/UVB fluorescent fixture, ceramic light/heat fixture, vents, sliding glass doors. $180 each
*4'L x 2'W x 18"H black or white exterior, UVA/UVB fluorescent fixture, ceramic light/heat fixture, vents, sliding glass doors. $200 each
Chris Guarino <cguarino30@gmail.com>
9/21/12
to Bully
That's good to know, but part of the reason that I'm expanding my
cages is so I can keep fewer females together (I've had a couple
incidents this year between some of my girls), so I figure 33x16 will
be plenty for one (or possibly 2 smaller) females, while giving me
more room for more cages. Know what I mean? I also keep some other
animals (blue tongue skinks, sailfin dragons, etc) so the cages will
be used for baby growouts for a number of species as well, where
bigger is not always better.
What town are you located in? I am in Phoenixville, Pa. How much would
delivery cost? I could also possibly come pick up depending on the
cost.
Could we do 9 at $117? I know for sure I could fit 9, I'm just
hesitant to go 12 until I know I'll have the room. You can never know
for sure how something's going to fit until you finally have it set
up.
I'm happy to pay a deposit, assuming it is refundable if for whatever
reason you are not able to get the cages.
Bully East <bullyeast@yahoo.com>
9/23/12
to me
(Email came back for some reason)
Yes we can do 9 at $117 each.
Enclosures will come no worries on that. Just don't have a set delivery date yet. Suppose to be sometime in late October as of now.
For an order this size there would be a 5% charge of your total if you decide that you don't want them anymore once you have placed an order and sent deposit or full payment.
Delivery would probably be about $200 I'm thinking depending on your shipping address.
Arlington va is where we are at. Right next to the pentagon.
Thanks
Marco
Chris Guarino <cguarino30@gmail.com>
9/24/12
to Bully
Ok. Sounds good. We'll figure out delivery v pickup when we get closer
to the actual date. How much of a deposit will you need for 9 @ 117?
Bully East <bullyeast@yahoo.com>
9/25/12
to me
Anything over the non refundable 5% of the total is fine. Just let me know what you want to put down and your paypal email and I can send you an invoice
Chris Guarino <cguarino30@gmail.com>
9/25/12
to Bully
This email is my paypal. Let's just do the 5% to keep it simple.
Chris Guarino <cguarino30@gmail.com>
9/27/12
to Bully
will you be sending me the request or should I send the deposit to
you? If you would like me to send it, what is your paypal address?
Bully East <bullyeast@yahoo.com>
9/28/12
to me
Hey Chris
Sorry about that. Didnt mean to get back to you so late. I will send you a request asap.
Chris your total will be $52.65 + paypal fee= $54.23 for your 5% non refundable deposit for 9 enclosures 33x16x16.
Balance will be $1,000.35
cguarino30@gmail.com
9/28/12
to Bully
Sounds good. I will pay the request as soon as I get home. Thanks.
Sent from my Verizon Wireless BlackBerry
Bully East <bullyeast@yahoo.com>
9/28/12
to me
No problem just sent it to you. Thanks
Chris Guarino <cguarino30@gmail.com>
9/28/12
to Bully
I think you might have sent 2 by mistake. I canceled the one and paid
the other, so it should be good. Keep me posted when you have a better
idea of the ship date. Thanks.
Bully East <bullyeast@yahoo.com>
9/28/12
to me
Ya I did because paypal redirected me to do it again after the 1st try but I guess both went through lol. No problem thanks . What color did you want? I'm going to put the order in today
cguarino30@gmail.com
9/28/12
to Bully
Black if they have it, but its not important.
Bully East <bullyeast@yahoo.com>
9/28/12
to me
No problem
cguarino30@gmail.com
10/21/12
to Bully
How does the timetable look?
Bully East <bullyeast@yahoo.com>
10/21/12
to me
Not sure yet. I'm Looking to get in touch with them some time later today or tomorrow to get an update
Bully East <bullyeast@yahoo.com>
10/25/12
to me
Hey it should be about 10-14 days before they leave California.
Thanks for your patience
Chris Guarino <cguarino30@gmail.com>
10/25/12
to Bully
no problem. keep me posted. Thanks.
Bully East <bullyeast@yahoo.com>
10/25/12
to me
Will do. thank you
Chris Guarino <cguarino30@gmail.com>
11/10/12
to Bully
Any word?
Chris Guarino <cguarino30@gmail.com>
11/15/12
to Bully
I'm going to need these soon. Do you know when they will be arriving?
Bully East <bullyeast@yahoo.com>
11/17/12
to me
Hi Chris
This is Marco just an update for your order. Unfortunately there was another issue with shipment and they are still California. I spoke with them late last night and the prediction is fir them to leave the day after thanksgiving. I will be touching base with them again early next week to see if I can get a concrete date.
Thank you for your patience and I apologize for the wait
Thank you
Chris Guarino <cguarino30@gmail.com>
11/17/12
to Bully
Thank you for the update. Please keep me posted.
Chris Guarino <cguarino30@gmail.com>
11/25/12
to Bully
any word on delivery?
Chris Guarino <cguarino30@gmail.com>
11/28/12
to Bully
I don't mean to be rude, but even if you don't have new information, I
would appreciate it if you responded to my inquiries. We're now a
month behind schedule and the delay is really starting to interfere
with my plans. I'm starting to get a little concerned. Please get back
to me. Thank you.
Bully East <bullyeast@yahoo.com>
11/28/12
to me
Hey Chris
Sorry bud your emails have been going to my bulk these last 2 and 2 from a couple weeks ago. My apologies I don't normally check my spam often and nit sure why that happen . Please feel free to give me a call any time . My number if you don't have it is 703-282-2388
As far as the order everything is reading there is just some hold up with the shipping. I'm waiting as well as you and a few other customers that have placed special orders. Also the Florida rep is waiting. I'm hoping any day now that they should be leaving . I dont see this taking that much longer. Once they hit the road I will let everyone know that they are in route. If you really need some enclosures now I have a few new ones that I could either swap with what you wanted or let you use them till your enclosures come in. Let me know .
Thanks Chris
Chris Guarino <cguarino30@gmail.com>
11/28/12
to Bully
No problem. My spam does that too sometimes. Your offer of some new
ones is very kind, but I don't think logistically that will work out,
since I am so far away from you. I will make due until then, I just
wanted to make sure they were on their way, as if I have to make new
arrangements, I'd like to get on it as soon as possible.
Let me know if there is anyone over at CritterCondoz that you would
like me to call and cuss out for you. haha. Keep me posted. Thanks.
Chris Guarino <cguarino30@gmail.com>
12/4/12
to Bully
Has there been any development on the shipment? I am starting to get
to the point where I think it may be better to find another supplier.
Bully East <bullyeast@yahoo.com>
12/5/12
to me
Good morning Chris
I'm sorry you feel that way, I understand it's been a bit of a wait. I assure you your enclosures will be here. I spoke to them yesterday afternoon and the same thing was told to me. Everything is ready but they are just waiting on being able to get them out to us. Believe me they want these enclosures to get to us just as much as we do. I don't see this going on much longer but I understand if you have to go with a different enclosure. Best I can do is keep you updated.
Thank you
Marco
Chris Guarino <cguarino30@gmail.com>
12/5/12
to Bully
To be honest, I'm having trouble understanding what the problem is. If
the cages are ready to go, then what is the hold up? This entire
situation is really putting me off of critter condoz in general. The
whole reason that I decided to purchase these cages was that I was
willing to pay the extra money (as opposed to building my own) in
order to get something that would be faster and easier for me. This
has certainly not been faster, and definitely has not been easier. I
assume that if I change my mind, my deposit will be returned?
Bully East <bullyeast@yahoo.com>
12/5/12
to me
The way we do it Chris is that each one of us reps gets a big shipment of condoz to have in stock. That shipment is what is being delayed for me on this side as well as the other rep in Florida that you have been emailing. For those condoz that you pick up from me there is no shipping unless I would ship them to u from me then yes there would be shipping at that point. This is why you are able to get a better deal when you pick up.
Now the new thing we are doing which you have probably seen on fauna and spoken to _______ about is cages on a shipped only price. No matter who you get those from wether it's me or _______ the price is the same and it is shipped using a shipping company like fedex or ups and you acquire those costs. Then if you go that route it gets more expensive for you. When we get our stock we dont use ups or fedex. We get a large volume and have to use trailer shipping. This how you are able to save with pick up versus getting shipped to your house through the thing we are doing. Which if I'm not mistaken started about a week ago.
I quoted you $117 per cage. I believe if you went the other route it would be either $180 or $200 per cage to your door . I'm not sure at the moment because I'm not in front of my price list.
Also if you remember Chris I told you that the minmum deposit is non refundable. I needed that to place your order. So wether you decide to get them from me or not the cages are still being shipped to me. That's why their is a non-refundable deposit that you agreed on in our emails that I still have. Let me know what you want to do because either way the condoz will be here. I'm sorry you had to wait a bit more Chris but we are all trying our best to get the condoz here and in Florida where _______ is located.
Chris Guarino <cguarino30@gmail.com>
12/5/12
to Bully
If you look back at our emails, (September 23rd) you told me you could
have them delivered to me for $200,
"Delivery would probably be about $200 I'm thinking depending on your
shipping address."
but if that has now changed, then so be it. I am certainly not
interested in paying almost twice as much for shipping, and can pick
up if need be.
The part I don't understand is why they are not shipping out to you.
If Critter Condoz has the cages, wants them to get to you as much as
we do, and you obviously want me to buy them, what is the holdup? All
I've been told is that they are "waiting for an opportunity" but I
have no idea what opportunity they are waiting for and neither you or
they seem capable of giving a prediction more specific than "soon,"
which is not very comforting considering how much time has already
passed.
As for the deposit, I specifically said (on September 21st) that I
would pay a deposit "assuming it is refundable if for whatever reason
you are unable to get the cages" you responded on the 23rd that "there
would be a 5% charge of your total if you decide you don't want them
anymore"
I think from the language here that it is pretty cut and dry. I still
want the cages, you can not seem to get them. I feel I have given you
plenty of leeway from the original "late October" estimate that I was
given (email from September 23rd).
I haven't made a decision yet regarding how I'm going to go forward
here, but to be honest, if you're going to claim that you are still
entitled to the deposit after all this, I think that will be enough to
break the camel's back.
Chris Guarino <cguarino30@gmail.com>
12/5/12
to Bully
Here's a compromise that may work for us both. If I purchase two cages
shipped from _______, that will go a long way toward allowing me to
wait for your shipment to come in. If I do this, would you be willing
to change my order to 7 cages at the same price (picked up)?
Bully East <bullyeast@yahoo.com>
12/5/12
to me
Exactly Chris there is no reason for critter condoz to hold up shipping . The quicker we get it the faster we can get another shipment. Critter condoz in California is doing everything they can to get the trailers out for us. It's not critter condoz holding it up. It's the shipping part. I spoke to them again today and they said like I did earlier that they don't see this taking much longer, especially with Christmas being around the corner I just can't give you specific date until they give me one. As far as your shipping/ delivery let me see what your info is and I will get back to you on that later today. I'm sorry that I don't know all your specifics at the moment but I do keep everything documented so once I get home I will look over everything and get back to you.
Thank you
Chris Guarino <cguarino30@gmail.com>
12/5/12
to Bully
Take your time. I think I was under the assumption that Critter Condoz
was using their own shipper, but if it's a common carrier, that might
explain things with the holidays and all.
If I ordered 2 cages from _______, I would most likely be able to get
through til the end of January with no issues, so if you can give me
the go ahead on that, I would really appreciate it. It would really
take the pressure off me.
I'm sorry to get so tense about the whole thing, but it's not just my
impatience. Last night one of those problem females I mentioned to you
earlier actually took off half the foot of one of my best breeder
girls. She had been a problem with like-size cagemates, so I put her
with a couple of adults, but apparently, now she's going after them,
too. She's only half size and already a vicious little cannibal. So
now, she's being kept in a snake rack, which is obviously less than
ideal.
Again, if you can give me the go-ahead on two from _______, I'd be
more than happy to wait as long as it takes. Thanks again for
understanding.
Bully East <bullyeast@yahoo.com>
12/5/12
to me
Hey Chris
You are completely able to get whatever you would like from _______ never said you couldn't . You can get everything you would like from her it's just going to cost you more in shipping. Just let me know what you would like to do and I can let you know later tonight about the other details
Chris Guarino <cguarino30@gmail.com>
12/5/12
to Bully
I was inquiring with regard to the change in my order. If i get 2 from her, i will only need 7 from you. Will that be ok? Will we still have the same price per cage etc.?
Bully East <bullyeast@yahoo.com>
12/5/12
to me
Yes I will still do they same price for you.
Chris Guarino <cguarino30@gmail.com>
12/5/12
to Bully
Great. Thanks.
Bully East <bullyeast@yahoo.com>
12/11/12
to me
Hey Chris your order will be leaving california this weekend. It should take a few a days to get here once it leaves. I will let you know more details soon
Thanks
Chris Guarino <cguarino30@gmail.com>
12/11/12
to Bully
great. Thank you.
Chris Guarino <cguarino30@gmail.com>
12/19/12
to Bully
I know you expected these to depart california this weekend. Did you
ever get a confirmation that they were on their way? If so, do you
know what day they will arrive?
Bully East <bullyeast@yahoo.com>
12/19/12
to me
Ya actually they departed today . They are hoping to be here a day or two after Christmas so weds or thurs. Did you get your other enclosures yet?
Chris Guarino <cguarino30@gmail.com>
12/19/12
to Bully
yes, they came in just as my first eggs were hatching, so everything
worked out just fine. Thanks for bearing with me through my little
crisis. I can now wait for the foreseeable future. Let me know when
the shipment gets in and we can arrange a day for me to come pick them
up. Thank you.
Bully East <bullyeast@yahoo.com>
12/19/12
to me
That's great that was quick. I will let you know
Chris Guarino <cguarino30@gmail.com>
Jan 3
to Bully
Did these ever arrive?
Bully East
Jan 3
to me
Hey Chris no not yet they are stuck in the Midwest for a few days before they resume on their route
Bully East
Jan 3
to me
Sorry accidentally hit send. I am suppose to get an update this evening. I will let you know what is going on.
Thank you
Chris Guarino <cguarino30@gmail.com>
Jan 3
to Bully
Thank You. Keep me posted.
Chris Guarino <cguarino30@gmail.com>
Jan 11
to Bully
still no word?
Bully East
Jan 11
to me
Yes actually everyday but still the same. I didnt want to email you the same bad news everyday.
Man this year has been bad luck with the shipping. We all just have to hold tight a bit longer.
my apologies on this ridiculous wait time.
Bully East
Jan 23 (3 days ago)
to me
Hey chris
Unfortunately shipment is still stuck. I spoke with the owner and he wanted me to ask if you would be ok with waiting a bit longer to get your stuff? If so the next time you place an order he will authorize a discount for you from critter condoz.
Chris Guarino <cguarino30@gmail.com>
Jan 23 (3 days ago)
to Bully
To be honest, that offer is completely insulting. I placed an order of over a thousand dollars that was supposed to be fulfilled 3 months ago. I have had to sell animals due to lack of room, i have had animals injured due to cohabitation fights, and I currently have 10 animals being kept in inappropriate habitats because of the complete failure of your network to provide me with a product that you have constantly assured me was just a few days further on the horizon. When I asked a month ago to cancel my order, you told me you would keep my deposit. Now, you come to me again to say that you still do not have the product that you assured me in September that you would have in a matter of weeks. The offer of a mystery discount being authorized for my next purchase shows not only a complete lack of awareness for the inexcusability of your business's utter failure to make good on an agreement, but a complete lack of appreciation for the inconvenience that you have put me through. Let me break it down for you. I have lost hundreds of dollars already on animals I had to sell quickly and below value, because I had no room for them, injury to breeders because I pushed cohabitation limits based on your projected arrival times, more money lost on the more expensive cages I had to purchase and ship from Florida to tide me over. And my $1000 order isn't even enough to generate your appreciation of my business to the point where a 3 month delay compels you to offer me a discount on THIS order? I have to place ANOTHER order for you to "authorize" a discount? Tell me you think that sounds fair.
I'm going to pretend you didn't just send me that slap in the face and give you another shot. Tell me how you are going to make it up to me on this order, and then I MAY consider "waiting a little longer" which at this point sounds like a pretty empty promise given your track record.
Bully East
Jan 23 (3 days ago)
to me
Im sorry chris for all the delays, this shipment has not been a good one. I didn't send you that email as insult or slap in the face. I have been doing everything I can to take care of you. I want this shipment here as bad as you do. Everything I have been relaying to you has been directly from the owner as far as dates and offers. I will speak to him about this and get back to you.
Thanks
Chris Guarino <cguarino30@gmail.com>
3:47 PM (20 hours ago)
to Bully
I would like my deposit back now, please.
Bully East
4:08 PM (19 hours ago)
to me
Let me see what I can do as far as getting that authorized for you because as you know it was a non refundable deposit. Please be patient
Thank you
Chris Guarino <cguarino30@gmail.com>
4:19 PM (19 hours ago)
to Bully
Let me make this abundantly clear. If you do not issue that refund
within the next 24 hours, I'll be contacting the local authorities and
having you charged with theft. I feel that I've been patient enough
already.
Bully East
4:34 PM (19 hours ago)
to me
Chris please don't threaten me. There is no theft here and I have all your emails since day one to back me up as well as the one where you agreed to a non refundable deposit. Dont forget your corespondence with the other representative as well. Emails of you saying you would be fine waiting since you got the the other 2 enclosures shipped. You acting this way is not going to do anything for you. I already contacted the owner right after my last email to speak about your refund. You should be a little more patient since we have done nothing but try to help you. Sometimes things happen that we can not control. Please be patient.
Thank you
Chris Guarino <cguarino30@gmail.com>
5:02 PM (18 hours ago)
to Bully
I apologize if you took my last email as a threat. There is no threat
involved. I simply want to make sure we are on the same page. You can
say it was not theft all you like, but your opinion leaves me
unconvinced. You accepted a payment in exchange for a product that you
never provided, and can not in good conscience give any reasonable
time frame when the product will be available. You are 3 months past
when the product should have arrived, and any reputable business would
have refunded my deposit months ago.
I have already been through this with you once before, but apparently
I need to do it again. I agreed to a non-refundable deposit with the
stipulation that it be refunded if you were unable to get the product.
I have all the emails between us as well, and I would be more than
happy to point out to you (again) where I made that stipulation.
In addition, you are NOT in a position to ask me for patience. We are
WELL beyond that point.
Furthermore, I said I could wait after the last 2 cages, but that was
yet another MONTH ago, I did not say how long, you are not entitled to
any grace period beyond October.
Finally, you have done NOTHING for me. You can talk all day about how
you TRIED to help me, but in reality, you can not name one thing you
have actually accomplished besides take my money and waste my time.
Your efforts are appreciated in as much as they have provided, which
is nothing. You can try all day. I did not pay you to try. I paid you
for a product. A product that you still do not have, and have no
earthly idea of when you will have. Feel free to consult a lawyer, but
I can assure you that you no longer have any legal claim to my
deposit.
Which is not even to say that we should be having this argument
regarding legality. One would think that it would be worth it to a
business to return $54.23 just for the sake of customer satisfaction.
I'm not getting anything in exchange for the money, and if you had
simply done it the first time I asked you, I would have been a lot
more likely to consider you a viable business prospect in the future.
If this is the usual way you treat customers when you fail to hold up
your end of the bargain, I wouldn't expect you to be in business much
longer.
Frankly, if you want to get into legality, I have plenty of claims to
damages and loss earning potential as a result of your failure to
honor our agreement. I have already listed all of my losses to you
(and am in the process of selling off yet another batch of animals
below their value that I would have liked to keep for myself but for
cage space) Your continued arrogance regarding this deposit makes it
abundantly clear to me that you have absolutely no respect for your
customers.
I have waited more than long enough and gotten absolutely nothing for
my patience except excuses and insults (be they intentional or
otherwise) and when I give you another chance, you don't even bother
to respond in a timely manner. I've waited long enough, and I won't be
waiting any longer.
Two days ago I tell you that you have insulted me and need to make
ammends. You tell me you will speak to the owner and get back to me. I
see absolutely no reason why any professional would need more than a
day to respond to such an upset customer threatening to pull a $1000
order, yet I receive no response yesterday. I decide (despite what you
think is a lack of patience) to give you the benefit of the doubt and
give you until today and yet still, you send nothing. Your failure
yesterday or today to offer any kind of compensation for your failures
was enough to get me to decide that I no longer have any interest in
completing a transaction with a company that has this little respect
for its customers, so regardless of whether or not you issue the
refund, I will not be paying you another dime, and I will not be
purchasing any items from you. In addition, since I can not count on
you to respond to me in a timely manner (as you have failed to do
repeatedly in the last 4 months) if I do not have the refund by 5pm
tomorrow, I will assume that you have no intention of giving it, and I
will act accordingly.
Please don't feel the need to contact me again, unless it is to inform
me that you will be sending the refund. Thank you for your time.
Bully East
7:02 PM (16 hours ago)
to me
Chris I'm sorry you feel this way but I have been back a forth with you trying to get your answers. You and me as well as everyone else have been waiting for these enclosures. I know sometimes it takes a few to get you your answers but the owner is very busy person and can only do so much in one day. Critter condoz is all over the U.S. And has been very reputable for several years. For you to think critter condoz is stealing your money is not reasonable. There were shipping problems and that was told to you as well and there were no guaranteed dates. I as a rep am here to make it easier for you to get your enclosures but unfortunately because of shipping mishaps it is taking longer.
Your deposit is part of our policy. So I have to get it approved. I'm asking you to be patient on waiting for that. I had also contacted the owner about your concern as far what he would do for you for your wait but I have now requested a refund. This all takes some time we are not here to rip you off.
I'm sorry for your animals but we are not taking care of their care( not trying to be rude but we are selling you enclosure's) that doesn't make us liable for your animals care or well being.
When you made your "stipulation" I did not agree to that. I told you regardless it is not refundable. We had been having some shipping issues but they will be here( this is not word by word by basically what I said to you).
I'm pretty sure you will get your refund but it just has to get approved theres no way around that as your deposit sits in California at critter condoz. You didn't buy from my stock, you made a special order and I helped facilitate that. Just like when you purchased from _______ I had to approve that because you were in my area and I had to let the owner know even though they werent coming from _______ but from California.
I'm asking you to be patient for a few days at most. It shouldn't take longer then that to get an answer for you.
Please feel free to reply or contact me for any reason.
Thank you
Chris Guarino <cguarino30@gmail.com>
7:12 PM (16 hours ago)
to Bully
I don't think you understand my position. I get everything you are
saying to me. It's not my problem. How you get your stock is not my
concern. You and I are not partners in this together. I am a customer
of yours. Our agreement was that you would have these items for me by
October. I don't think I'm being too harsh by saying a 3 month delay
is unacceptable.
To be honest, my greatest concern is with your lack of customer
service. For future reference, when you send me long emails full of
reasons why this is not your fault, it makes you look unreliable and
unprofessional. It doesn't get you off the hook, and it doesn't make
me feel better. Your end of the agreement was to get the cages. It
doesn't really matter to me, as your customer, why you are failing to
hold up your end.
As for the refund, I see absolutely no reason why getting approval
should take more than 20 minutes. You ask (or call if he is not there)
the owner, you explain to him that you have a customer who has been
waiting for 3 months for an order that you still can not promise to
fulfill by a concrete date, and that he has lost patience and wants
his deposit back. The owner will either approve it, and we can all go
our separate ways, or he doesn't approve it, and I can pursue other
options. There is no legitimate reason why it should take "a few days"
for him to decide.
I have not changed my timeline expectations. There is no reason why
this should not be concluded by the end of business tomorrow (5pm to
be specific).
Bully East
10:09 PM (13 hours ago)
to me
Chris I don't think you understand my position. I'm am a rep I am not critter condoz. I am here to help you get your enclosures easier and help answer any questions you have.
I'm not sure to what bad customer service you are referring to as I have replied to every single email you have sent, helped you get your 2 enclosures, helped you by answering your questions and helped you put your original order in with critter condoz.
Either way this is not the issue and really there is no issue I clearly told you that your request for a refund was submitted. No one is going to steal your deposit. I'm sorry that you have to wait but it's our process. You are welcome to do what you want at 5 pm but that won't do anything to speed up the process. Who knows it might go through tonight or tomorrow morning or tomorrow night. I dont have control over this.
I can tell you and assure it won't do any good for you to report me to authorities.1st of all there is nothing to report. 2nd there is proof of you agreeing to a non refundable deposit so right now you are lucky that I am getting that for you. I can go on and on but there's no point.
I am sure YOU ARE GETTING A REFUND!
You just have to wait for the process on our part. Once your deposit gets forwarded to me i will then forward it to you. It's very simply you just have to wait. It might even be done before your "5pm deadline " but it might not so I'm letting you know that. but it will for sure get done.
I will also email you as soon as it goes through.
Let me know if you have any other questions or concerns.
Have a great weekend!
Marco
Chris Guarino <cguarino30@gmail.com>
11:23 PM (12 hours ago)
to Bully
No, I don't think you understand. I don't care about your policies or your process. I had a deal with you. I paid you. I hold you responsible. If you are so sure I will get a refund, then I see no reason why you can't refund me the paypal payment that I made to you, and you can wait for California. My deadline has not changed.
Bully East
12:25 AM (11 hours ago)
to me
I have already explained it to you chris. Every company has their policies.
You can make it easy by just waiting for it, like I said it might not even take as long as your 5 pm deadline or you can make it difficult and do what it is that you are threatening me with. Do as you please but I guarantee if you decide to follow through with your threat it will end up costing you way more money in the end then just the amount of your deposit.
I have critter condoz to back me up as well as my lawyers. Lawyers are not cheap and if you continue to threaten me or harass me after I have pretty much fulfilled your request and just asked you to wait for the funds then it will have to go down that route if you choose to follow through with your threat. My lawyers will happily bill you for everything.
You are taking this to a different level that is not necessary especially when I and the company has done everything that we can to fulfill your requests.
I apologize for the shipping issues but I have done everything I can for you and fulfilled all your requests
Things happen sometimes with business and companies have policies in place for a reason.
There is no reason for me to put up my own money because you decided to back out on your commitment to us. Even though yes I know you will get it i need to follow policy. Just like you would with any other company.
Here's an example, paypal will make you wait also . Once refund is issued paypal will make you the person receiving the refund wait for a few days up to several days till they give it to you. Why? Because they have policies too! Most companies do.
I know you dont care but I have taken the time to inform you. Why? Because I am a good person and care about customers. I could easily have refused you your non refundable deposit and you would have not been able to do anything about it, but I understand that you have waited a bit and I can understand that it can be frustrating so I requested the refund for you.
Thank you
Chris Guarino <cguarino30@gmail.com>
8:20 AM (3 hours ago)
to Bully
You clearly have no idea what you are talking about, be it from a legal perspective or from a business one. My agreement was made with you. My payment was made to you. That is the only transaction as far as I, the law, business ethics, or basic common sense is concerned. 5 pm.
Bully East
9:26 AM (2 hours ago)
to me
Lol ok chris have a good day !
Chris Guarino <cguarino30@gmail.com>
9:32 AM (2 hours ago)
to Bully
Something funny? You are an unbelievably unprofessional person. It amazes me that you are in business at all.
Bully East
10:21 AM (1 hour ago)
to me
Thank you for the kind words I'm sorry you feel that way.
Enjoy your day
Marco Romero aka Bullyeast@yahoo.com- AVOID AT ALL COSTS
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