Anthony Caponetto no delivery

hello i have purchased a kritter keeper rack from Anthony Caponetto website. and it was said to arrive in 10 days so after 15 days i sent him emails with no return. every 5 day after sending the last email i would dend another. i have tryed sending hom emails from the contact me part of his website and a reply from the email he sent me when it was processed. im starting to get frustrated with this guy.

does any body have his phone number or somthing i can contact him with other than email because he dosent seem to reply to those.
here is the invoice for proof of purchase.

Invoice:

Anthony Caponetto Reptiles

Independence, Missouri 64055
United States
Web site: http://www.acreptiles.com
E-mail: anthony@acreptiles.com

INVOICE
Order: #10412
Status: Processed
Date: 03/02/2009, 09:16 PM
Payment method: PayPal or Credit Card
Shipping method: Direct from Manufacturer





Contact information
--------------------------------------------------------------------------------

First name: corbin
Last name: lambert

--------------------------------------------------------------------------------

E-mail: corbinele@aol.com
Phone: 310-457-5957


Billing address
--------------------------------------------------------------------------------

First name: corbin
Last name: lambert
Address: 28901 verde mesa lane
Address, line 2: -
City: malibu
Country: United States
State/province: California
Zip/postal code: 90265

Shipping address
--------------------------------------------------------------------------------

First name: corbin
Last name: lambert
Address: 28901 verde mesa lane
Address, line 2: -
City: malibu
Country: United States
State/province: California
Zip/postal code: 90265




ID Product Amount Unit price Subtotal
HC-SKK Baby Arboreal Rack - Small Kritter Keeper
Options: Heating Options: No Panels (Can be added later) 1 $159.00 $159.00

Subtotal: $159.00
Shipping Total: $14.95

Total Order: $173.95

i had a transaction with anthony about a year ago that went great. i recieved 2 yearling albino sinaloans in great shape. i just checked his business card that came with the snakes but no phone number, just the email that you already have. sorry i couldn't help.
mike

Very easy, if you paid with paypal or CC just dispute the charges for non delivery and they will credit your acct.

There's a common theme of poor communication from this vendor.

Many of us have purchased nice animals from Caponetto, but some of us haven't had the best communication.

It will probably work out just fine. You could probably start a paypal claim to get his attention but then he might get mad at you.

Some of his groupies will be here shortly to tell you that he's busy and that you should understand.

Good luck.

Originally Posted by coultrain

hello i have purchased a kritter keeper rack from Anthony Caponetto website. and it was said to arrive in 10 days so after 15 days i sent him emails with no return. every 5 day after sending the last email i would dend another. i have tryed sending hom emails from the contact me part of his website and a reply from the email he sent me when it was processed. im starting to get frustrated with this guy.

does any body have his phone number or somthing i can contact him with other than email because he dosent seem to reply to those.
here is the invoice for proof of purchase.

Invoice:

Anthony Caponetto Reptiles

Independence, Missouri 64055
United States
Web site: http://www.acreptiles.com
E-mail: anthony@acreptiles.com

INVOICE
Order: #10412
Status: Processed
Date: 03/02/2009, 09:16 PM
Payment method: PayPal or Credit Card
Shipping method: Direct from Manufacturer





Contact information
--------------------------------------------------------------------------------

First name: corbin
Last name: lambert

--------------------------------------------------------------------------------

E-mail: corbinele@aol.com
Phone: 310-457-5957


Billing address
--------------------------------------------------------------------------------

First name: corbin
Last name: lambert
Address: 28901 verde mesa lane
Address, line 2: -
City: malibu
Country: United States
State/province: California
Zip/postal code: 90265

Shipping address
--------------------------------------------------------------------------------

First name: corbin
Last name: lambert
Address: 28901 verde mesa lane
Address, line 2: -
City: malibu
Country: United States
State/province: California
Zip/postal code: 90265




ID Product Amount Unit price Subtotal
HC-SKK Baby Arboreal Rack - Small Kritter Keeper
Options: Heating Options: No Panels (Can be added later) 1 $159.00 $159.00

Subtotal: $159.00
Shipping Total: $14.95

Total Order: $173.95

well, i dont know what the situation is but i know his forum website is down also. something could have happened and he hasnt been online lately. if you look at the highlighted area, your payment was processed by paypal but does not show it has been recieved or removed. could you show an email where it has been taken out of paypal? paypal will show it has been removed from your account. i bought a computer 3 weeks ago and i still have not recieved it but i also havent been charged for it either even though i sent payment through paypal the day of purchasing.

Oh, and it's no excuse for lack of communication but at this time of year is rather very busy for some of the larger breeders.

I has the almost the same thing happen with me when I purchased that rack. He doesn't have any in stock and doesn't make them. He only advertises for barrs cages and gets a comission. It took a long time to ge here and I confirmed the time frame before I paid and ordered for mine.

My suggestion is if you really want this rack than just ride it out and you will have it. I did not have a phone number and asked several times for a phone call. Still no excuse for lack of communication, unless he is still having some problems with his email.

Originally Posted by charleshanklin

I has the almost the same thing happen with me when I purchased that rack. He doesn't have any in stock and doesn't make them. He only advertises for barrs cages and gets a comission. It took a long time to ge here and I confirmed the time frame before I paid and ordered for mine.

My suggestion is if you really want this rack than just ride it out and you will have it. I did not have a phone number and asked several times for a phone call. Still no excuse for lack of communication, unless he is still having some problems with his email.

he could be, i know his forum carpetpythons.net is messed up right now also. hopefully everything with him is ok. i'm going to wait for an email or something showing the payment was completed. paypal will show it as completed when the money has been taken from his account. right now all i see is it is processed so untill its actually received and completed the item hasnt officially been payed for yet so that would be no wrong doing between either of the 2 parties other than lack of communication.

I tried to order some geckos from him last week, but never got a response to my email so I ordered from someone else.

The one thing I've learned in my short time in the reptile hobby that a quality website doesn't mean the person is actually legit.. I refuse to purchase from anyone without establishing personal communication first.

Anthony has been having issues with his e-mail for awhile now so I would e-mail him at his other sales e-mail address as well. I ordered geckos from him in the fall that arrived just fine and couldn't be happier. You may also want to contact the manufacturer of the racks to see what the deal is since he is acting as a third party.
Danielle Carter