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Board of Inquiry® This forum is provided exclusively for the discussion of specific persons or businesses in the herp industry. YOUR FULL NAME is required for each message you post.

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Old 10-24-2017, 02:27 PM   #21
Morelia House
Last time I had an issue with shipping i emailed Robyn at 1130 pm, she had responded and fixed the issue by 1145pm.

Not saying to email them in the middle of the night and expect an immediate response but that right there made me a customer for life.

Thank you Robyn
 
Old 10-24-2017, 03:48 PM   #22
elena
I use SYR exclusively and always have. Their website is easy to use and the customer service team is amazing. I just shipped two orders yesterday and woke up to texts from my customers saying the packages had arrived safely and on time. One time a package I sent was not delivered correctly, and SYR worked with me to make sure the animal was safely returned to me. They ended up giving me a discount on future orders even though the mistake was my fault. That's going above and beyond.
 
Old 10-24-2017, 04:18 PM   #23
kmrkvicka
Quote:
Originally Posted by Morelia House View Post
Last time I had an issue with shipping i emailed Robyn at 1130 pm, she had responded and fixed the issue by 1145pm.

Not saying to email them in the middle of the night and expect an immediate response but that right there made me a customer for life.

Thank you Robyn
Robyn is a guy I originally made the same mistake. I've been using SYR since they had a contract with UPS and have been nothing but impressed with their level of support and service

Sent from my SM-G930T using Tapatalk
 
Old 10-24-2017, 04:41 PM   #24
robyn@Pro Exotics
That's a long time Katie, thanks for that near decade of support!

The spelling of my name has thrown people off my whole life.

I am guessing it never happens to guys named "Chuck" or "Bill" : )

It doesn't bother me, but it does always make me smile!
 
Old 10-30-2017, 05:07 PM   #25
Andy_G
Still nothing from the OP about their ridiculous accusation? Shame on them.
 

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