Hunter Reptiles Sick Tort Update - Page 4 - FaunaClassifieds
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Old 04-24-2002, 09:45 PM   #31
PhilipSalerno
Never thought I'd read anything bad about Chris Hunter on this or any other web page. Seems to me that Chris acted accordingly in trying to handle this problem in a quick, timely fashion. But that doesn't surprise me in the least. That's the type of customer service he always offers and never fails to back it up. Misunderstandings are part of any business, but the ability to address and correct them is the real true measure of anyone's character. Based on the facts presented here, I clearly stand by Chris and will continue to do business with him as if this never happened. He remains top notch in my book.
 
Old 04-25-2002, 01:28 AM   #32
Jules Stock
Yes, I know now I should not have purchased from him for sure. spam_But that is my reason for writing this, to tell people about my experience so they can make the choice whether to deal with or not, as I said, some peopl emay have had good experiences, and that is good, when I do hear about happy healthy animals, that makes me happy too. spam_But, everyone should see that I am just a reptile keeper, I do not sell any animals, never have. spam_So I guess I do not understand all of these business terms here, I am not a business, just a lover of animals, but i sure do not consider that a downfall. spam_If I did own any type of business though, I would see what the situation was, and dealt with it, not keep ignoring it, or trying to find blame, such as Hunter Reptiles (that woman on the phone) did with us, believe me, she was very disagreeable, and by speaking with her, I did not have much trust left by then, I wanted something i writing, which the request was ignored and ignored. spam_I always figured, I know its silly of me, but I always figured that people would do right by the animals they sell, especially if they are well known. spam_My first instict was to take the tortoise to a vet, I did not find one for awhile, but when I did, I thought any keeper of animals would be happy that I did that, I was, that was my instict to do, no, I did not sit and think it over terms and all, I just wanted the tortoise to get better. spam_If I was sick, I would want to get help in the place I was in, not be sent somewhere else. spam_Nothing is written in stone, and I do not have a business, so I cannot imagine any of this being wrong in any way. spam_And as I put it, there was nothing in writing for me to see, so how did I know my rights, I had to call to find out, and by the time this was all said and done, I did find a vet. spam_I do have the vet bill, I wish the tortoise was checked out by his vet before the tortoise was sent for sure. spam_No, I am not perfect, but if I have to keep reading the fine print on everything to expect a good animal, then they are not a good company to deal with if they have so many things they need to stick to, that may mean they have had problems before in many cases, I am not saying all terms are bad, but should be reviewed on a case by case basis. spam_If not, then places could send sick animals all of the time, and nobody could ever do anything about it, you bought it you got it, thats our TERMS! spam_This hurts every internet business by doing stuff like that, people will be reluctant to buy, and if no customers, no business. spam_AND, how does anyone know for sure if the tortoise was sent back if it would have been vet checked or not or if I would have recieved anything at all, and what if the tortoise did not make it in with the shipping, how could anyone forgive themselves for shipping back a sick animal and having it die. spam_Like I said, what was said to me was kind of "well we will see" and when I asked about putting anything in writing, it was ignored, what vet was this "good vet" anyway, or are they only just cheap? businesses never ship without this information and money, so they should understand that. spam_People need to look at the whole story, I know many people own "businesses," and they just cannot understand much of this, but on my side, I jsut wanted the best for the tortoise, thats what this whole story is about, not a business, but the reptiles, i keep repeating this, its not abou the terms, but about the tortoise that was sick and died, and the only one that cared about him was me, I recieved not one word of remorse from him on this, I think that is wrong. spam_This spam_is a situation where I trusted someone too much, I wanted only the best for the tortoise, I figured I would be sent a healthy happy tortoise with no problems, and figured if there were, something would be figured out right away, I thought I was dealing with a good reptile place, now I guess I have to stoop to that level and read the fine print on everything, spam_oh, and, the pet stores here in town give a 2 week guarantee, and many times past that I have heard... spam_I thought fine print was only for that stuff on TV they sell and then scroll that stuff and the bottom of the screen really really small, or those vacumn cleaner salesmen they had a story on the news about, maybe the pyscic hotline! LOL spam_ Thanks everyone for their replys, whether against me or for me, I appreciate it very much!!!
 
Old 04-25-2002, 05:04 AM   #33
Sue Henson
I'm sure people here appreciate you taking the moral high road here by telling everyone of your bad experience. spam_However you claim that you don't understand "business terms". spam_What business terms are confusing you? spam_Like "24 hour guarantee?" spam_Petco gives a 2 week guarantee. But I'd prefer not to set my standards by Petco rules. spam_Our shop gives a 24 hour guarantee, as does all of our local competition. spam_In addition to that, we will guarantee animals longer if we know that the animal is set up properly. spam_How can we tell for sure that the consumer will not simply take the animal home and put it in a cardboard box? spam_Each time a customer does so, should we "bend the rules" and refund their money?. spam_And how does one prove that they DID do this? spam_Hearsay isn't admissible in court. spam_Why should it be so in a business?
spam_Are you saying reading the "fine print" is bad? spam_Do you not read the fine print when you sign your name for a home loan, or purchasing a car? spam_You should read the fine print even when you add to your wardrobe, finding out what clothes are "dry clean only" and which items are non returnable. spam_When you spend money on something chancey, you SHOULD read the fine print. spam_Reading guaranteee policies is one of the first things I do when I'm purchasing a live animal.
spam_Let me ask you this Jules.....Did you or did you not CHOOSE to keep the tortoise after Mr. Hunter asked you to send the animal back? spam_Did he do this AFTER the 3 hour time limit? spam_And Did you or did you not read his policy BEFORE you sent him your money? ......It appears to me that Mr. Hunter made the effort to extend his 3 hour policy, to a span of days, in fact. spam_Perhaps you should look into your own morals here. spam_An ideal world would have no sick animals, and no reptile would fall ill during shipping. spam_No dealer would sell you a sick animal. spam_But this is not an ideal world. spam_And it it very feasible that this tortoise suffered from a stressful shipping experience, and did not cope well to said experience.
spam_You made the decision to buy an animal online, no one twisted your arm. spam_I'm sure, Jules, that everyone who reads this mourns the death of the tortoise. spam_But you made the decision yourself to buy and keep this animal....."what if's" are not acceptable. spam_You cannot say "What if I sent it back and they killed it?" spam_Because it did not happen. spam_You made your decision and it resulted in the death of the animal in question. spam_Who is to say that if you sent him back he would have lived? spam_No one can say Jules.
spam_You said earlier that Mr. Hunter's policy on his website changed. spam_Does that mean you read it prior to the sale? spam_But you say in your most recent post that there was no policy in writing.
</span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td>Quote </td></tr><tr><td id="QUOTE">. spam_And as I put it, there was nothing in writing for me to see, so how did I know my rights, I had to call to find out.</td></tr></table><span id='postcolor'>
Bets of luck in your future endeavors, Jules.

Sue Henson
 
Old 04-25-2002, 09:45 AM   #34
dwedeking
Just a quick clarification on a point Jules brought up. Not bashing or anything of the sort.

A Vet that works with a breeder/pet shot owner usually gives a price break to them because they are bringing in a lot of animals frequently (this is not "cheaper" in the negative sense). Also these vets have been researched for knowledge and deal with reptiles on a more frequent basis with a larger variation of reptiles. Most vets that do not have reptile shop/breeder accounts do fine with your veiled chams, bearded dragons, more common reptiles. But I am always expanding my vet's area of operation by bringing in more exotic reptiles <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/biggrin.gif" border="0" valign="absmiddle" alt=''> , I am sure this expanded even further for the vets of the larger dealers you see on this site.
 
Old 04-25-2002, 12:14 PM   #35
salito718
I don't understand what the problem is,
even if its states that she has 3 hours to make the claim, he extanded it to days, so no one should even be mentioning that point, and on top of that, anyone can say my (place proper herp/animal here) died i want a refund, if they ar enot reuqired to show or produce a pic, or body...

Jules have you even showed him the dead tortoise yet, or have you gotten rid of the only evidence that the tortoise died?

I really don't see why she even made the post in the first place to me it sort of reads like this

ordered tortoise
recieved tortoise
noticed tortoise was sick
requested for refund without prodcuing evidence that it was sick
did not return tortoise as agreed
tortoise dies
places blame on retailer, even though she did somehting else other then agreed.

its not rocket science, I only see fault with one side here


Al Nunez
 
Old 04-25-2002, 12:17 PM   #36
bpc
Couldn't agree more. &nbsp;Great post Al <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/smile.gif" border="0" valign="absmiddle" alt=''>
 
Old 04-25-2002, 11:36 PM   #37
Classic Dum's
Gill, I wont alow people to come here either and have lost sales because of this but that is fine, I dont know and am not in any way saying you would do this but look at what happened to Neil, he got ripped off, it happens to tons of people every year in this buisness, its a shame because it hurts the honest people but we gotta protect our selves, like I said I dont know you but if you had possesions of great value to you lying around that others may want would you let strangers wonder around your house? I am sure he would have met you somewhere else

Jules here is why your vet wasnt good enough
<img src=http://www.printroom.com/_vti_bin/ViewImage.dll?userid=dumerils%2Dcom&album_id=52232 &image_id=21&courtesy=1>
this is Dozer he is our 30lbs tort, that big whole you see was done by an experianced exotic vet, Dozer ate a chuck of brick spam_and became very sick while in the care of his prior owner, the prior owner without doing research about the vet simply ran him to the local "experianced" exotic vet, this guy is experianced alright, with exotic birds of prey, he runs a bird rehab, so they exrayed Dozer found the brick and the vet went to work, he opened the top of the shell as you can see and this has been an ongiog problem ever since becuase of the way he opened the shell, we have had him to two differant vets since, both came with very high regaurds from people in some the various tort societies I deal with, Both vets told us its "herp 101" you never go through the top of the shell, the bottom has more viable tissue, heals nicer etc etc, both also told us had it not been for the origanal vet to go through the top of the shell Dozer would have been up and running long ago, not very fast spam_<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/biggrin.gif" border="0" valign="absmiddle" alt=''> but you know what I mean, instead he has suffered been through several surgery to try and save the shell all of which failed, in surgeries alone this guy has cost over $3000, he now has no shell in that area, because of the way the origanal vet patched him up, it killed the shell surrounding the surgery site and they had to cut a whole larger then the origanal one, we have to change his bandages daily give him shots every three days, you know how hard that is with a 30lbs tort you have to give it behind their legs, he easily has enough power in his legs to breal fingers, several surgeries, $3000+worth and alot of suffering for the poor guy and this is where we are at, all because of one vet who claims to be "experianced" , Chris has used his vet he has faith in him and his abilities, thats why when it comes to you getting a replacment or refund and it money out of Chris's pocket his vet is the only one he will trust, I dont blame him, this happens far to often, I would ask the same, ship it back, so it can see my vet, I could set hear and tell you these horror stories all night, I had a so called experianced vet kill a 14ft burm for me once, anyone who has dealt with large burms knows they are not easy to kill at that size, but Ill save that ope for another time, I hope the above may better help you understand, next time ship it back, take care and good luck, once again sorry to hear about the tort, Jason
 

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