Just as an aside..........not that it matters as I have AGREED TO REPLACE THE SNAKE......the screenshot provided (from my old terms page) is missing the "We reserve the right to refuse a guarantee due to improper care or husbandry" part. If someone who is computer savvy knows how to do this (I cannot figure out how to do it from the past webpages), that would be great.
The reason I took my phone number off of the webpage had NOTHING to do with this issue. I was getting multiple calls DAILY from folks whom I'd never done business with and were not interested in purchasing geckos from me. They would ask me all kinds of questions that are clearly stated on my webpage. I got two calls on Christmas day, for heaven's sake!! The last straw was when I got a call when I was in the hospital just after I'd had my baby. It's not that I don't want to help people, I just got really tired of the same phone calls asking the same questions that are clearly posted on my website. Honestly, I didn't think at all about Toni in this decision because she already had my phone number, and I *never* received any email asking me again for my phone number.
###Debbie yes I have the emails asking for your # in more than one . you replied to them leaving out your # ...so yes if you look I am sure you didnt delete only those . Stop calling me a liar in every post .
heres one..am too tired to lool at all these emails again for the rest but I can tomorrow.
from Toni Stephens <myminskins@gmail.com>
to Debbie Prince <info@thegeckoprince.com>
date Wed, Feb 18, 2009 at 10:02 AM
subject Re: shipping
mailed-by gmail.com
870-534-0218 is their ph #
I have recieved all my snakes there except 2 at delta cargo .
I called this mornig and they are expecting them tomorrow .
The people at the fed ex 800 # told me about doing it this way last yr and it has worked well. They have a building with office and the truck bay .
They take them inside and when I get there they cut the box open so we can check them . I will call you once I get them opened tomorrow morning . give me your ph # again please.The hospital lost my damn tablet with my addresses and ph #'s.
Thanks,
Toni
i dont trust the fed ex delivery to my home ..they suck and i dont feel they would deliver them to me so that is why i use the station.
- Show quoted text -
As for the reason I changed my terms, it had a lot to do with another conversation I had with a breeder about what we can REALLY guarantee and have control over live animals - especially once other folks' have them. One of the issues with leopard geckos is that sometimes they don't eat right away after being shipped (not unusual for many reptiles). I get emails all the time after someone receives a gecko about how they aren't eating, which is really common. In my old guarantee, I "guaranteed" that they were eating (which to ME means that in my care, they have been eating), but people might think that because the gecko didn't eat right away - sometimes not for weeks - that they were sold an unhealthy animal. This is an actual scenario that happened to me - I took back the animal after 7 days because it wasn't eating super worms (which I had encouraged her NOT to feed, and to feed mealworms instead, and this was after I had tried to tell her that this could be normal for leopard geckos.) I had to quarantine that animal for 60 days, because I didn't know what care it had received, had it been kept on sand, etc. I can honestly say that this incident also played into my decision to change my terms (though I've ALWAYS had the right to refuse any guarantee up since the inception of my website.) IRREGARDLESS OF THESE CHANGES, I HAVE OFFERED TO REPLACE THE SNAKE prior to even being brought to the BOI.
### that had nothing to do with my daughter and me and this animal.
I told you we didnt feel comfortable with another animal from you and that we wanted a refund . Then you told me no and again blamed me for the condition of this animal . That was the last straw Debbie .
If you go back to my very 1st post on here you can see that it was the last straw and hopefully understand why .
I don't currently have baby snakes, and Toni mentioned the possible IBD, which is part of the reason for the six month period. If she wanted a replacement snake now, though it hasn't been discussed, I could offer her a snake in my current collection.
### Debbie you can email me but do not pm me .Do not call me . I want copies of everything that transpires .
The reason I didn't immediately ask for proof, or jump to taking the snake back and offering a refund was two fold. One, I was VERY post-pardum (FIVE DAYS), and quite honestly may not have put as much thought into my initial responses as I could have, which I apologize for. When I had more time and sleep, I suggested she take the snake to the vet (which she denies I ever did).
### is there some reason you cannot post without making things up about me to look better . you told me it was shipping stress maybe but you didnt have any advice .
Also, I admittedly don't currently have $1500 to send. This is a tough economy, and I am the soul provider in my home (with my husband and four kids), and $1500 is a lot of money (which is why I sold the snakes in the first place.) I am currently on maternity leave. I understand it is a lot of money to Toni as well, which is why I'm trying to resolve this. The last email I received from Toni just this morning stated that she wanted me to sell the replacement for her and just give her the money. I hadn't even had time to respond before this was brought to the BOI.
### please ..you were told the same thing on the night I called you from the vet crying . you are not my victim debbie .
Bottom line is, the snake was fine when it left my care, and somewhere along the line, something clearly happened. The vet report clearly proves that, which I have
never argued. I'm trying to make this right as best as I can. If people choose not to do business with me as a result, that is hugely unfortunate, because I honestly am trying.
on record / Debbie Prince
It's also in my emails - I've not hidden anything, even if it could be seen as detrimental. I'm trying to be as open and honest as I can, and I have offered to replace the animal MULTIPLE TIMES (which is the resolution I can do.) I've NEVER said I wouldn't work with Toni, stand behind this snake, or any other thing. However, by her calling me a liar (ie: how I *made* a profit on these snakes, which I can disprove) and telling untruths (ie: I told her to just toss it in the freezer, or that I kept telling her it would get better), it really wears on me to try and find a solution. 
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