I'm having a HORRIBLE day...need more advice...

True no one guarantees live arrival in 90+ wheather spam_ Well almost no one.....except me and a few others.. spam_

But he paid for a live animals and he deserves a live animal.
I think that if you could not guarantee live..you should not have delivered.

Last week on Aug 28 I shipped 3 animals for arrival on Aug 29.
they did not get there until aug 30 after 5pm spam_and his temps were upper 90's spam_and the States it passed through were in the upper 90's

I firmly belive a snake will survive ALMOST anything if packed for the occasion.

Aslo the package not being shipped on time is not your fault.
But we as sellers are ultimately respnsible in satisfying our customers.

Good luck.

Inlcude some colling gel stuff in your shipments

</span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td>Quote </td></tr><tr><td id="QUOTE">I will take care of this in one way or another, so that the customer is taken care of.</td></tr></table><span id='postcolor'>

NOW YOU'VE GOT IT !!!!!!


CONGRATS !!!

Anthony
As everybody said the shipper is responsible
packing
shipping
weather conditions[not whether Ritchie <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/tounge.gif" border="0" valign="absmiddle" alt=''> ]
If an animal arrives dead [god forbid] it is my responsibility to take care of the customer as I see you are doing
good luck and sorry for yours and the animals mis-fortune <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/confused.gif" border="0" valign="absmiddle" alt='???'>

Anthony, I know the package was delivered late and it was hot but have you actually seen proof that the animal is dead? There are some people out there that will not hesitate to take advantage of a good situation where you would not doubt the animal died. I think you should require the customer take pictures of the snake strectched out perfectly straight both right side up and upside down. We all know how easy it is to keep a snake in that position LOL. It's a good way to indicate the snake is truly dead and this customer's not trying to get a freebee. It happens. If it's truly dead I'd replace it.

I think that you must take care of this one Anthony, and then take a good look at your policy for the future.

-I'd put it on the customer if they want to ship via overnight in hot weather, but I'd recommend they wait until a cooler day next time.

Otherwise it's on you...

Maybe I missed it but this is a snake were talking about right? What kind of dollor value are we talking about? I personally will not ship Fed ex or airborne anymore, I have never lost an animale I shipped through them, but never shipped anything valued at more then $500 through them when I did. Airborne would never let you ship snakes, & if you did you had to lie & say they were turtles. The last time I did ship through them I had to sign a statement saying that even if they did lose or damage the shipment in anyway that I could not hold them responsable. It seems if they found out you were shipping snakes they wouldn't even refund the shipping cost. All I'm saying is I would rather pay alittle more, & ship through the airlines leaglly then take the chance with fed ex or airborne express. You might want to try that next time rather then taking another chance like this one. I've had pepole that wanted me to ship airborne fed ex or even ups, but all I can tell them is it's either Delta, Noth West or nothing. There are always risks when ever you ship an animale nomatter who you use.
Jason Reese.

Sorry Anthony, but I am going to have to agree with everyone else. It is very simple to check the temp online for any area. If it is to hot that day don't ship. Carriers make mistakes and you should never assume that a package will arrive before noon. Who is to say that the animal didn't die before noon anyway? You owe your customer a 100% refund including shipping or a replacement animal shipped at your expense. This is a hard lesson, but now I am sure you will check temps before shipping and not count on a package arriving on time. I would be furious personally if you offered to refund anything but 100% of my money if it was me and I would do the same for anyone else. The animals have to be the number one priority and their safety the number one issue. Do the right thing.

Even though Fed Ex got it there late, it is still your fault because Fed Ex clearly states that they do not accept live animals. &nbsp;Did you ship in an unmarked box? &nbsp;As far as I know, Delta Dash is the only company that will guarantee animals alive. &nbsp;The temp factor was on you. &nbsp;I always go to yahoo.com to check the weather. &nbsp;Did you include an ice pack? &nbsp;Also, most people do guarantee live arrival even if it's over 90. &nbsp;I do. &nbsp;And, if you didn't say that you would not guarantee live arrival if the temps got too high, then you still have to replace it. &nbsp;
The bottom line is that he paid for a live animal and he recieved a dead one, by no fault of his.
Lucas Denning

Sorry to hear about your dead animal Anthony, no likes to have an animal die on them, especially when it was one you produced. &nbsp;I agree with Greg in his statement that you should obtain some kind of proof so that your rear end is covered and your sure that someone is not trying to take advantage of you. &nbsp;I also agree with earlier staements sayiny that you owe either a full refund or a replacement both including the shipping costs. &nbsp;If you are a hobbyist or a dealer or a breeder really doesn't matter if someone puts their trust in you and buys one of your animals they are expecting a healthy live animal and nothing less. &nbsp;The only way the buyer might have some responsibility in this matter is if they were not there to get the package after you confirmed it would be there. &nbsp;You should always check the weather reports and talk to your customer about the weather conditions prior to shipment. &nbsp;I understand that you are an infrequent shipper but that doesn't matter. &nbsp;You have to stand up and do the right thing here and by doing that your customer will respect you for it and your reputation will remain good here as well and someone may even read this and decide that you are a good guy to business with and bring you more business. &nbsp;It's kind of the way it works, you do things right and people respond, you do things wrong and people respond. &nbsp;It's up to you how you want people to respond to you. &nbsp;The bottom line is that from what I have read so far you either owe that customer a full refund or a replacement animal with shipping also included.


Gary Walsch
Sunshine State Reptiles

Damn,,Anthony,,,maybe you need to take a mini-vacation,,,sounds like you have had a rough week dude!!! Anyway,,,it is not your fault the animal died,,however,,it is your responsibility...I am sure that you will rectify this,,as you said you would...Next time,,put a cold pack in the box,,just to be safe...It is better for the animal to be high 60s,,than high 90s...Snakes canrecover from being too cold,,but its hard to recover from over-heating...I only ship U.P.S.((unless is a high dollar animal))and i have never had a problem with them((u.p.s.)) Take care of the problem,,and you will be well respected for it!!!