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WOW!!
I have had a little experience with Terri, I bought a trio of cresties from her last year. The male died en route, and Terri was so incredibly helpful and nice and understanding I couldnt believe it. We talked on the phone and kept in touch via email for a while. One thing, I did notice though was how enthusiastic she was about her animals. She was very gung ho about their health and how hers were the most healthy, even to go so far as telling me a popular breeder I will not name has coccidia running rampant in their beardies. I really got the feeling she loved all her animals, and they were her life.
I had a similar experience 4 years ago when I bought a Brazilian rainbow boa, he came tiny and not eating, I had his cage set up they way I researched it needed to- with damp moss. After a while when he still hadnt eaten I called the breeder and she yelled at me because she had never told me to use moss, and they snake was definately impacted by moss and to soak the snake twice a day. So, still being inexperienced I did, and the snake got a respiratory infection. Two vets later I had both problems solved and continued to keep moss in the cage with no problem for the next 4 years. I think some breeders get so into their animals, that, they dont think anyone else can do it right and resent other people giving advice.
Still it is no excuse to yell and then not hold to her guarantee. I'm sorry it happened, you still have a nice baby right? $500 is $400 more than I'd ever pay for a beardie but you have a eating growing baby still that you have to take care of.
Dunno, just my 2 cents.
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