Hello,
Well, if they got that defensive that is definitely not good. I am sure you are not the only one who has called with a complaint if they got that mad & would not discuss anything with you.
You use a reptisun 10 a flourescent tube bulb then? As long as it is changed every 4-5 months for optimal output & she is getting good quality calcium & foods, then there is nothing you are doing wrong.
You can either do a fecal test through Lou Ann at the U. of Illinois, or you can go through your vet to do a PCR which is a cloacal & dna swab test on the vent that is sent to the U. of Florida in Gainesville through Dr. Jacobson.
As long as she is healthy, it doesn't matter if she is a little smaller.
Tracie