Quote:
Originally Posted by mvite
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Eh, not truly worried about the backlash. I know how i treat my customers even though i am just a "small timer", and i know how i want to be treated. I DID act a bit hasty when i first posted on here no doubt, but.......... After i received my initial e:mail from him, you know how he's always "not receiving e:mails", i didn't hear back from him in a week's time. He said that he was going to get right on it... Here are the e:mail's starting from the first to the last.....
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Re: Inquiry from ACReptiles.com
Wednesday, April 1, 2009 1:13 PM
From:
"Anthony Caponetto" <anthony@acreptiles.com>
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To:
brodie691@yahoo.com
Hi Matthew,
I'm sorry for the delay. It should have been there by Monday at the latest.
Just FYI, Your order came it after noon on Friday March 13, so wouldn't have been started on by the manufacturer until Monday (the 16th). Ten business days from then would have been this past Monday, the 30th.
They don't usually send me tracking numbers unless we run into a problem, so I'll give the manufacturer a call and see what's going on. I know several people got their orders this week and they placed their orders after you, so I'm afraid it may have gotten lost (doesn't happen too often, but it does happen). If that's the case, we'll just re-ship immediately and then I'll deal with making a claim with UPS later.
Don't worry about a thing, though. Worst case scenario we'll ship a replacement order out to you ASAP.
Thanks!
Anthony
On Apr 1, 2009, at 1:00 PM,
brodie691@yahoo.com () wrote:
> Below is the result of your feedback form. It was submitted by
> (brodie691@yahoo.com) on Wednesday, April 1, 2009 at 14:00:40
> ---------------------------------------------------------------------------
>
> name: Matthew Watkins
>
> comments: Anthony i ordered 2 deli displays on the 13th from you and they still have not arrived on the 1st of april. I was counting on them to make it to me on friday the 27th for a show i had in South Carolina. I have another show this weekend and once again unless this is sent to me i will not again be able to vend. Can you please let me know when i can expect them?
>
> matthew watkins
>
> submit: Send
From:
"Anthony Caponetto" <anthony@acreptiles.com>
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To:
brodie691@yahoo.com
Hi Matthew,
I just saw this or I would've replied. I moved all my emails over to a new computer last Sunday and on Monday, I was still getting emails on the old computer (big mess...I basically lost a day and a half worth of emails until I found them just now). Anyways, I'm really sorry about that.
Thanks,
Anthony
On Mar 30, 2009, at 10:57 AM,
brodie691@yahoo.com wrote:
> Below is the result of your feedback form. It was submitted by
>
> (brodie691@yahoo.com) on Monday, March 30, 2009 at 11:57:04
>
> ---------------------------------------------------------------------------
>
>
>
> name: Matthew Watkins
>
>
>
> comments: Hey Anthony i made an order on the 13th of March for two Deli Cup Displays and have not received them as of today March 30th. I was actually set to vend over this last weekend at the SC Repticon show, and could not do so because my displays never showed up. My order # is: 10437. I SERIOUSLY need those by the end of this week for another show i have coming up.
>
>
>
> Please let me know as to when you can have these shipped out to me.
>
>
>
>
>
>
>
> Thanks,
>
>
>
>
>
>
>
> Matthew Watkins
From:
"Thomas Watkins" <brodie691@yahoo.com>
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To:
"Anthony Caponetto" <anthony@acreptiles.com>
Thank you Anthony i apologize for being so hasty then, as i didn't realize that.
I hope to do more business in the future with you.
Sincerely,
Matthew Watkins
Then on the 8th i sent him this:
From:
"Thomas Watkins" <brodie691@yahoo.com>
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To:
"Anthony Caponetto" <anthony@acreptiles.com>
Anthony, still no word on those deli displays...
matthew
Then i come home to these e:mails last night:
From:
"Anthony Caponetto" <anthony@acreptiles.com>
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To:
"Thomas Watkins" <brodie691@yahoo.com>
Hi Matthew,
I wish I would have known that before you added to that thread on the BOI. You said it had been a week and I hadn't replied....but up until 11:21pm (when this email arrived), I had no idea that your order wasn't there.
I'm going to refund your money and suggest that you shop elsewhere for your displays.
Thanks,
Anthony
From:
"Anthony Caponetto" <anthony@acreptiles.com>
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To:
"Thomas Watkins" <brodie691@yahoo.com>
>> Matthew,
>>
>> As mentioned in my previous email, your order (#10437) has now been cancelled and a refund has been issued through PayPal (Unique Transaction ID #0WR99807H65264735).
>>
>> Thanks,
>> Anthony
NOT a good way to do business in my opinion. Do i think he's a scammer, NO! Do i think he needs to learn how to treat those of us who decide to do business with him, YES!
I would have gladly paid more to Superior for their displays had i known the real hastle that would ensue. Would i recommend him to anyone else? NO!
Not after this..... I am sure some of his supporters that just think he can do no wrong will come here in support of him, but i think this is ridiculous to do to a customer........ ESPECIALLY one such as myself that tends to spend ALOT of money in this industry.
I tend to value my customers and the way i treat them reflects upon my business.
I think that if he continues to make excuses as i have seen here with the "lost e:mails"/"lost shipments", yada yada yada, it's going to catch up to him and reflect poorly upon his business ventures in the future.
I certainly wouldn't buy an anole from him myself...........
Matthew Watkins